PetHotel Manager: Lead Pet Care & Guest Experience

PetSmart Store Support Group, Inc.; Richmond Hill; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading pet care retailer in Richmond Hill is seeking a PetsHotel Manager to oversee safety and enhance the pet parent experience while leading a dedicated team. The ideal candidate will have over 3 years of retail leadership experience, showcasing strong communication and organizational skills. Responsibilities include managing operational standards, hiring and training staff, and ensuring compliance with company policies. This role offers competitive pay on an hourly basis and a range of employee benefits.

Benefits

Paid Weekly

Health & Wellness Benefits

Group RRSP with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability with flexibility in schedule to work evenings, weekends, and holidays.
• Proficiency in computer applications.

Responsibilities

• Oversee safety of people and pets in the hotel.
• Participate in employment decisions including recruiting and hiring.
• Manage associate development and conduct reviews.

Skills

Retail leadership experience

Written and verbal communication

Organizational skills

Ability to work under pressure

Job description

A leading pet care retailer in Richmond Hill is seeking a PetsHotel Manager to oversee safety and enhance the pet parent experience while leading a dedicated team. The ideal candidate will have over 3 years of retail leadership experience, showcasing strong communication and organizational skills. Responsibilities include managing operational standards, hiring and training staff, and ensuring compliance with company policies. This role offers competitive pay on an hourly basis and a range of employee benefits.