Pet Care Experience Lead — Retail Supervisor

PetSmart Store Support Group, Inc.; New Brunswick; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent retail company in New Brunswick is seeking a Retail Customer Service Supervisor. This role involves leading associates to provide exceptional service to pet parents, ensuring operational excellence, and supporting associate development. Candidates should have at least 2 years of retail experience, preferably in a leadership capacity, and must be flexible with their schedule. The position offers various employee benefits including health and wellness programs and opportunities for career growth.

Benefits

Paid Weekly

Health & Wellness Benefits

Group Registered Retirement Plan (RRSP) with company match

Paid Time off for full-time associates

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for pet parent experience and outcomes.
• Promotes and coordinates store events and marketing initiatives.

Skills

Customer service

Leadership

Communication skills

Organizational skills

Tools

Computer applications

Job description

A prominent retail company in New Brunswick is seeking a Retail Customer Service Supervisor. This role involves leading associates to provide exceptional service to pet parents, ensuring operational excellence, and supporting associate development. Candidates should have at least 2 years of retail experience, preferably in a leadership capacity, and must be flexible with their schedule. The position offers various employee benefits including health and wellness programs and opportunities for career growth.