Personal Lines Insurance CSR (Remote) - IW-9806

DGA Careers; Toronto, Newmarket, Barrie, Keswick, Aurora; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance recruitment firm is seeking an experienced Personal Lines Insurance Customer Service Representative. This remote position involves providing exceptional service to clients, managing policy renewals, and maintaining a high standard of organization and communication. Ideal candidates will possess a RIBO License and have a proven track record in a brokerage setting.

Qualifications

• 5+ years of experience in personal lines insurance service.
• Strong attention to detail and ability to work in a paperless environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide professional service and manage an assigned book of business.
• Review and process policy renewals and endorsements.
• Meet assigned retention targets collaboratively.

Skills

Customer Service

Attention to Detail

Communication

Multi-tasking

Organization

Education

RIBO License

Tools

Microsoft Office

SIGXP

CompuQuote

Job description

Personal Lines Insurance CSR (Remote) - IW-9806

Date of modification: July 15, 2025

Job number: IW-9806

Detail

Job title: Personal Lines Insurance CSR (Remote)

Description

Personal Lines Insurance Customer Service Representative (Remote) Job 9806

Want to make an impact? Our awesome client is on the lookout for a rockstar Insurance Customer Service Representative, Personal Lines, to join their super cool team. If you're all about giving customers your undivided attention and aligning their needs with quick assessments, this is your chance to shine!

You'll be working independently, but with a team that’s got your back, helping clients breeze through the insurance process. Our client is looking for someone with 5+ years of experience in a traditional insurance brokerage setting and who knows how to make every client feel like a priority. If you're great at understanding unique needs and offering the perfect solutions that leave clients feeling confident and secure, we want to hear from you!

Key Accountabilities

• Provide friendly and professional service to each client in a timely manner
• Respond to all incoming calls and emails for an assigned book of business
• Manager all aspects of an assigned book of business as a productive team member
• Review and process policy renewals, endorsements and follow ups accurately through company established workflows
• Ensure renewals have adequate coverage to include quoting and remarketing as necessary
• Meet assigned retention targets with the team

Key Qualifications/Attributes

• Must require a RIBO License for all interactions with clients
• Minimum 5+ years experience with personal lines service in an Insurance Brokerage
• Conscientious with a strong attention to detail and high level of organization and accuracy
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize and follow-up on uncompleted tasks in a timely manner
• Self-starter and collaborative team player
• Able to work in a “paperless” environment
• Working knowledge of Company portals to include Aviva, Travelers, Wawanesa, SGI, etc.
• Experience working with SIGXP and CompuQuote
• Proficient computer skills and working knowledge of Microsoft Office programs

Experienced candidates please forward your resume in confidence to or text437-227-8719. If you are working with another DGA recruiter, feel free to ask them about this position.Only qualified applicants will be contacted.

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Information

• City: Aurora
• Job Type: Full-Time
• Education: RIBO
• Expertise: Broker-Customer Service , Broker-Personal
• Minimum experience required: 5 to 6 Years