Personal Care Specialist

AmerisourceBergen; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leader in pharmaceutical services is seeking a bilingual Patient Services Coordinator to manage patient access and support. The ideal candidate will have customer service experience, strong analytical and organizational skills, and the ability to communicate effectively in both English and French. This role offers remote flexibility and a commitment to fostering an inclusive workplace.

Benefits

Comprehensive benefits package

Professional development resources

Support for working families

Qualifications

• Bilingualism required for the province of Quebec.
• Experience in a customer service setting is necessary.
• Strong analytical and organizational skills are essential.
• Effective communication in English and French, orally and in writing is required.
• Proficient in Microsoft Office and capable of multitasking.

Responsibilities

• Serve as the key point of contact for patients and provide service education.
• Manage patient services to ensure timely access to therapy.
• Collaborate with team members for patient onboarding.
• Interact with insurance companies for optimal reimbursement.
• Handle prescription coordination for requests.

Skills

Bilingualism (English/French)

Customer service experience

Analytical skills

Organizational skills

Effective communication

Microsoft Office proficiency

Education

Post-secondary education

Tools

CRM systems

Job description

Overview

Employer Industry: Pharmaceutical Services

Why consider this job opportunity

• Opportunity to work in an innovative company dedicated to improving health outcomes for people and animals
• Comprehensive benefits package, including medical, dental, and vision care
• Support for working families, including backup dependent care and paid parental leave
• Professional development resources and mentorship opportunities available
• Flexibility to work autonomously in a remote setting
• Collaborative work environment with a focus on inclusivity and wellness

What to Expect (Job Responsibilities)

• Serve as the key point of contact for patients, providing education on program services
• Manage patient services to ensure timely access to therapy and support
• Collaborate with team members to coordinate patient onboarding and care
• Interact regularly with insurance companies and pharmacies to facilitate optimal reimbursement
• Handle prescription coordination, including initial and renewal requests

What is Required (Qualifications)

• Bilingualism (English/French) is a requirement for the province of Quebec
• Experience in a customer service setting
• Strong analytical and organizational skills
• Ability to communicate effectively in both English and French, orally and in writing
• Proficient in Microsoft Office and capable of managing multiple tasks and priorities

How to Stand Out (Preferred Qualifications)

• Post-secondary education certificate, diploma, or degree
• Experience in third-party reimbursement, call center, or pharmaceutical sales
• Familiarity with CRM systems and project management skills
• Previous experience in health insurance or pharmacy settings
• Knowledge of public and private reimbursement processes

#PharmaceuticalServices #HealthcareSupport #RemoteWork #CareerDevelopment #InclusiveWorkplace

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