Personal Care Specialist

AmerisourceBergen; British Columbia; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading pharmaceutical services provider in British Columbia is seeking candidates for a role involving patient service coordination. Successful applicants will serve as key contacts and manage therapy access, requiring bilingual English and French capabilities. The position offers a salary of up to $74,690 CAD, a comprehensive benefits package, and the flexibility to work remotely. Ideal candidates should have customer service experience and strong organizational skills.

Benefits

Comprehensive benefits package

Opportunities for professional development

Support for working families

Collaborative and inclusive company culture

Qualifications

• Bilingual in English and French required for Quebec.
• Experience in customer service and medical knowledge.
• Post-secondary education is an asset.

Responsibilities

• Serve as the key point of contact for patients.
• Manage patient services coordination for timely access to therapy.
• Act as a reimbursement expert for assigned territory.
• Interact with insurance companies and healthcare professionals.
• Handle prescription coordination and adverse event reporting.

Skills

Bilingual in English and French

Customer service experience

Strong analytical skills

Organizational skills

Time-management skills

Education

Post-secondary education certificate, diploma, or degree

Tools

CRM system experience

SalesForce.com

Job description

Employer Industry

Pharmaceutical Services

Why consider this job opportunity

• Salary up to $74,690 CAD
• Comprehensive benefits package including medical, dental, and vision care
• Opportunities for professional development and training programs
• Support for working families, including backup dependent care and paid parental leave
• Collaborative and inclusive company culture
• Flexible remote work environment

What to Expect (Job Responsibilities)

• Serve as the key point of contact for patients, providing education on program services
• Manage patient services coordination to ensure timely access to therapy
• Act as a reimbursement expert for assigned caseload territory
• Interact with insurance companies, pharmacies, and healthcare professionals for optimal reimbursement support
• Handle prescription coordination and adverse event reporting

What is Required (Qualifications)

• Bilingual in English and French (required for Quebec)
• Experience in customer service and knowledge of medical information
• Post‑secondary education certificate, diploma, or degree (an asset)
• Experience in reimbursement, call center, or pharmaceutical industry (an asset)
• Strong analytical, organizational, and time‑management skills

How to Stand Out (Preferred Qualifications)

• Previous work using a CRM system
• Knowledge of public, private, and federal reimbursement processes
• Experience in health insurance or pharmacy settings
• Project management skills
• Familiarity with SalesForce.com

Additional Information

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