Personal Banking Concierge & Solutions

BMO Financial Group; Sault Ste. Marie; On-site; CAD 34,000 - 45,000; Full time

Job summary

A major financial services organization in Sault Ste. Marie seeks a Customer Service Representative to deliver exceptional service and help customers with their banking needs. The ideal candidate will have a post-secondary education background and strong interpersonal skills. Responsibilities include supporting customers with requests and transactions, offering guidance on banking services, and ensuring a seamless customer experience. Competitive salary offered, with additional healthcare and educational benefits.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• No prior experience necessary; post-secondary degree or certification in a related field of study is desirable.
• High-level knowledge of personal banking products and trends.
• Verbal and written communication skills.
• Basic organizational skills.

Responsibilities

• Delivers exceptional service to customers and identifies their needs.
• Supports customer requests for banking services.
• Offers advice on digital banking options.
• Contributes to meeting branch business results.

Skills

Customer service orientation

Interpersonal skills

Basic digital literacy

Listening skills

Problem-solving

Education

Post-secondary degree or certification

Job description

A major financial services organization in Sault Ste. Marie seeks a Customer Service Representative to deliver exceptional service and help customers with their banking needs. The ideal candidate will have a post-secondary education background and strong interpersonal skills. Responsibilities include supporting customers with requests and transactions, offering guidance on banking services, and ensuring a seamless customer experience. Competitive salary offered, with additional healthcare and educational benefits.