Personal Banking Associate - Galeries Normandies (Part Time 18.75h)

TD; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent financial institution in Montreal is seeking a Customer Service Advisor. The role involves providing exceptional customer service, assisting with banking transactions, and guiding customers through their financial needs. Candidates must possess a High School diploma and have relevant experience. Strong communication and organizational skills are essential. The institution offers a competitive salary, variable compensation, health benefits, and a supportive work environment for career development.

Benefits

Health and well-being benefits

Retirement programs

Paid time off

Career development opportunities

Discounts and rewards programs

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Proficiency in MS Office, branch software, and internet.
• Knowledge of banking solutions and processes to advise customers.

Responsibilities

• Engage customers in advice needs and service transactions.
• Guide customers to the right contact person for solutions.
• Educate customers on digital banking trends.
• Support frontline staff with scheduled transactions.
• Recommend improvements to enhance customer experience.
• Participate in business processes and procedures completion.

Skills

Customer service skills

MS Office proficiency

Organizational skills

Communication skills

Time management skills

Education

High School diploma

Post-Secondary or Undergraduate degree

Job description

Work Location

Montréal, Quebec, Canada

Hours

18.75

Line of Business

Personal & Commercial Banking

Pay Details

Base salary: 23.37$ – 31.20$ CAD
Variable compensation and benefits are provided in the Total Rewards package.

Job Description

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We build deep and long‑lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products and solutions to existing or prospective TD customers. We identify opportunities to promote products and services while ensuring a positive customer experience.

Typical Day

• Engage customers in day‑to‑day advice needs, service transactions, digital education and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM and online banking.
• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Job Requirements

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
• A dynamic, diligent and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses. Our purpose is to enrich the lives of our customers, communities and colleagues.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical and mental well‑being goals. Base salary, variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits and discounts, career development and reward and recognition programs are included.

Additional Information

Through regular development conversations, training programs and a competitive benefits plan, we are committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

Regular career, development and performance conversations with your manager, access to an online learning platform and mentoring programs help you unlock future opportunities.

Training & Onboarding

We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.

Interview Process

We will reach out to interested candidates to schedule an interview and communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Let us know if you need accommodations (e.g., accessible meeting rooms, captioning for virtual interviews) to remove barriers in the interview process.

Language Requirement (Quebec only)

Sans Objet