Pension Operations Analyst

Provident10; San Juan de Terranova; On-site; CAD 51,000 - 72,000; Full time

Job summary

A significant pension organization in Newfoundland and Labrador seeks a Pension Operations Analyst to manage standard pension administration inquiries efficiently. The role includes processing transactions, ensuring documentation accuracy, and enhancing service delivery. Candidates should have a related college or university education and 3 years of experience in pension administration. Strong interpersonal skills are essential for effective communication with various stakeholders. This position offers a competitive salary range and values a diverse work environment.

Benefits

Defined benefit pension plan

Comprehensive health and dental plan

Learning and development program

Maternity leave top-up program

Performance management program

Progressive annual leave program

Qualifications

• 3 years of pension administration experience, equivalencies will be considered.
• Strong interpersonal skills to communicate sensitively with members.
• Benefits designation (CEBS or RPA) is an asset.

Responsibilities

• Process and complete assigned transaction activities.
• Provide research, analysis, and recommendations on cases.
• Ensure accuracy of related documentation.
• Respond to enquiries from employers and members.
• Support system updates and streamline processes.

Skills

Interpersonal skills

Client care excellence

Education

Completion of a college or university related program

Job description

Some would say we’re in the pension business. We like to say we’re in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 62,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:

Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the $13 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.

For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.

What it’s like to work at Provident10

We’re proud to have been named one of Atlantic Canada’s Top Employers in 2025, for the fourth year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We’re committed to offering a total rewards program to employees, including:

• Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing that they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated.
• Comprehensive health and dental plan, including new initiatives driven by a health & wellness committee, like in-house vaccination clinics and mental health support programs.
• Learning and development program focused on supporting employees in reaching their career goals.
• Maternity leave top-up program for new and expecting parents.
• Performance management program with the potential for annual salary increases and a short-term incentive.
• Progressive annual leave program with a minimum of 15 paid days.

The Opportunity

We are inviting applications from individuals who have expertise in client care and service excellence, for an opportunity as a Pension Operations Analyst. With direction from the Manager Pension Administration the Pension Operations Analyst responds to standard pension administration enquiries and transactions.

Your key activities will include:

• Processing and completing assigned transaction activities in accordance with established service standards, procedures, and policies.
• Providing research, analysis, interpretation, and recommendations on a variety of cases.
• Ensuring consistency of application, validity and financial accuracy of related documentation.
• Responding to enquiries and requests from employers and plan members, former members, and retired members.
• Supporting system updates and identifying opportunities to streamline processes by making improvements to pension administration.

What you’ll bring to the role

• The completion of a college or university related program, supplemented by 3 years of pension administration experience. Equivalencies will be considered.
• Strong interpersonal skills and client care excellence to meet established service levels, prioritize urgent work and communicate with plan members, employers and other key stakeholders with sensitivity and tact.
• Completion of a benefits designation such as Certified Employee Benefits Specialist (CEBS) or Retirement Plans Associate (RPA) is considered an asset.

Salary: $51,100 - $71,500

Application Deadline: January 25, 2026

Provident10 is an Equal Opportunity Employer that welcomes and celebrates the differences that every individual brings. While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest. If you require an accommodation during the recruitment process, please reach out to our People & Culture team at [e-mail] and we will work with you to provide the support you need.

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At Provident10, diversity is the cornerstone of our culture. Just like a well-balanced investment portfolio is key to financial success, having a diverse team is essential for our growth and resilience. We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives. We actively promote diversity in our workplace, provide equitable opportunities for growth, and support initiatives that advance inclusion and belonging. Our dedication to diversity, equity, inclusion and belonging ensures that we not only thrive as a company but also contribute positively to our community, our members, and our industry.