Payroll Consultant

ADP; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading payroll solutions provider is hiring a Payroll Consultant in Toronto. You will support clients with ADP's business solutions, focus on delivering exceptional service, and resolve inquiries efficiently. Ideal candidates should have a strong background in payroll, excellent communication skills, and the ability to work flexible hours. The company values well-being and offers extensive training and development opportunities. Join them to grow your career in a dynamic environment.

Benefits

Ongoing training and development opportunities

Flexibility to balance work and personal time

Tuition reimbursement program

Support for mental health and well-being

Qualifications

• Minimum 3 years of experience in Payroll.
• Excellent client service and communication skills in verbal and written form.
• Ability to work anywhere from 8 a.m. – 8 p.m. EST.

Responsibilities

• Provide support to internal and external clients, including navigation and troubleshooting.
• Respond to and resolve all incoming calls and email inquiries, ensuring client satisfaction.
• Ensure timely follow-up on assigned cases to meet service level agreements.

Skills

Client service

Communication skills

Problem-solving

MS Office

Education

3 years of experience in Payroll

Tools

CCI (Autopay)

TLM/EZLM

WFN

Job description

ADP is hiring a Payroll Consultant

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Payroll Consultant, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business. You’ll be partnering with associates inside ADP or outside with our clients. You’ll work across all HR disciplines - management, benefits, payroll, risk management and compliance to deliver your human capital management expertise in an increasingly competitive global marketplace.

Every day, you’ll respond professionally and timely to clients regarding the use of WFN (Payroll, Time & Attendance, HRB modules). You’ll complete complex projects for clients, such as calculation updates, special reports, and company set‑up or troubleshooting activities.

To thrive in this role, you must be comfortable working with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

What you can expect on a typical day:

• You are the go‑to team. You’ll provide support to our internal and external clients, including instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.
• Develop knowledge. You’ll continually upgrade your knowledge and skill base through a wide variety of available resources to ensure familiarity with appropriate statutory laws or legislative rulings that impact clients and learn future products and new tools as they are deployed.
• Problem‑solver. You’ll respond to and resolve all incoming telephone calls and/or email inquiries from clients, delivering the highest level of client service within expected timelines. You’ll leverage resources to research and respond to client inquiries requiring guidance on how to address a wide variety of payroll, pay practice, payroll tax questions and statutory and regulatory changes.
• Exceed expectations. You’ll ensure proper, timely follow‑up on assigned cases to ensure service level agreements and seamless client experience. You’ll build trust in ADP as a service provider. You’ll proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
• Service with a smile. You’ll respond to and resolve all incoming telephone calls and email inquiries from clients, delivering the highest level of client service within expected timelines.

TO SUCCEED IN THIS ROLE: Requirements

• Knowledge of CCI (Autopay)
• Experience with TLM/EZLM
• Minimum 3 years of experience in Payroll
• ADP Product knowledge in WFN
• Strong MS Office Skills (Word/Excel)
• Excellent client service and communication skills (both verbal and written)
• Ability to work anywhere from 8 a.m. – 8 p.m. EST.

Bonus points for these: Preferred Qualifications

• Ability to collaborate & work effectively within cross‑functional teams.
• Ability to multitask, probe, analyze, and problem‑solve.
• Detail‑oriented and ability to follow through.
• Ability to work independently, be resourceful and be a strong team player.
• Strong organization, time management and prioritizing skills.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well‑being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem‑solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca