Payment Processing Associate

City of Mississauga; Mississauga; On-site; CAD 53,000 - 72,000; Full time

Job summary

A municipal organization in Mississauga is seeking a Payment Processing Associate to join their Customer Service team. The successful candidate will handle various types of payments and provide support in managing property tax accounts. Prospective applicants should have strong customer service skills, a focus on finance or accounting, and proficiency with relevant software. An ideal candidate will have at least 2 years of experience in a similar role. Attractive salary range and commitment to a diverse workplace.

Qualifications

• Minimum 2 years of experience in municipal tax or equivalent customer service and administrative experience.
• Knowledge of relevant legislation relating to property tax and assessment is an asset.
• Successful completion of or enrolment in the Municipal Revenue Administration Program (MRAP) is preferable.

Responsibilities

• Processing and daily balancing of various payment types.
• Providing backup for ownership and mortgage information changes.
• Researching unapplied payments and transferring to tax accounts.
• Maintaining the PTP file and ensuring qualifications are met.

Skills

Interpersonal and communication skills

Mathematical aptitude

Data entry skills

Organizational skills

Customer service skills

Education

Completed post-secondary education in finance, accounting or business

Tools

MS Office

SAP

TXM Tax Manager

INFOR

CAMS

ICON

SharePoint

Crystal

Municipal Connect

Job description

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Payment Processing Associate

Req ID:27767
Vacancy Type: Combination (2 Permanent, 1 Temporary)
Number of Positions:3
Closing Date:02/16/2026

Job Summary

Under the supervision of the Supervisor, Customer Service - Revenue the successful candidate will be an integral member of the Customer Service team.

Duties and Responsibilities

• Processing and daily balancing of various types of payments, banklines, EFT's, wire, pre-authorized payments, agent payment files and cheques, received for property tax, accounts receivable and from the Bailiff.
• Provide backup to process ownership and mortgage information changes.
• Timely processing of property tax payments utilizing the electronic banking applications and managing the daily payment interface and uploading the daily payment file.
• Researching unapplied payments and transferring them to appropriate tax accounts.
• Prepare required documentation for tax account update and balancing of transactions.
• Transfer Payment data to the tax file on a daily basis and reconcile data with corresponding reports.
• Maintain the PTP file through adding, updating and deleting accounts; review applications and monitor accounts to ensure PTP qualifications are met; download information and send appropriate notification to taxpayers regarding all PTP returned items. Ensure deadlines are met in the creation and delivery of the ASC file for PTP instalments.
• Process Accounts Receivable payments and update in SAP.
• Respond to internal and external customer inquiries both verbally and in writing.
• Perform other related duties as assigned.

Skills and Qualifications

• Completed post-secondary education with a focus on finance, accounting, or business.
• Minimum 2 years of experience in municipal tax or an equivalent combination of customer service and administrative experience. Customer service experience in credit and collections and property assessment and taxation.
• Successful completion of or enrolment in the Municipal Revenue Administration Program (MRAP) is an asset.
• Knowledge and understanding of relevant legislation, by-laws and policies relating to property tax, assessment, collections and rebates considered an asset.
• Excellent interpersonal and communication skills (verbal and written) with the ability to handle sensitive and controversial issues with confidentiality, tact and diplomacy.
• Previous experience in administering a preauthorized payment program an asset. Demonstrated mathematical aptitude.
• Proficient computer skills with MS Office specifically with Word, Excel, Outlook and WebEx.
• Experience with TXM Tax Manager, SAP, INFOR, CAMS, ICON, SharePoint, Crystal and Municipal Connect is an asset.
• Strong data entry skills, familiarity with banking, general accounting procedures, terminology and cashiering experience.
• An individual with excellent organizational skills who can work in a team environment.
• Excellent time management skills with the ability to work under pressure, prioritize competing work demands and consistently meet legislative deadlines.
• Must be detailed oriented.
• Strong organizational skills with the ability to demonstrate a high level of accuracy when assembling, filing and inputting data.
• Demonstrated ability to work both independently with little to no supervision and collaboratively in a team environment.
• Must have excellent customer service skills.

Hourly Rate/Salary:$ 53,354.00 - $ 71,139.00
Grade:B
Hours of Work:35
Work Location:Civic Centre
Organization Unit:CPS/Customer Service-Revenue
Department/Division/Section:CPS/Corporate Services Dept,CPS/Finance Division,Revenue and Taxation
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.