Patient Watch

Paladin Security Group Ltd; Whitecourt; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security service provider is seeking a Patient Watch professional in Whitecourt, Canada. Responsibilities include monitoring patient safety and ensuring confidentiality while providing high-level customer service. The role requires First Aid certification, a clean criminal record, and the ability to work flexible shifts, including nights and weekends. Candidates must be authorized to work in Canada and have excellent communication skills. This position offers a starting wage of $22.44 per hour, plus the opportunity for additional shifts in surrounding areas.

Benefits

DailyPay

Mileage reimbursement

Training course provided

Qualifications

• Must have a clean criminal record.
• Must be 18 years or older for security licence.
• Authorized to legally work in Canada.

Responsibilities

• Monitor patients for safety and report changes.
• Log and report incidents from hospital staff or visitors.
• Handle private and confidential information discreetly.

Skills

Customer service skills

Ability to remain calm in emergencies

Report writing skills

Knowledge of security procedures

Discretion in handling confidential information

Education

First Aid and CPR Level C certification

Basic Security Training

Job description

Overview

While conducting a Patient Watch you would be responsible for monitoring the safety, security, and confidentiality of patients who present a danger to themselves or others. This position requires an individual who can provide superior customer service and professionalism while carrying out the functions of the job. The role requires work both day and overnight shifts, and may involve long periods of sitting.

We are looking for individuals in the Whitecourt area who are willing to work on-demand and pick up shifts on short notice. Shifts may come available in Whitecourt and surrounding rural areas within a 500 km radius. A valid Class 5 driver’s licence and a willingness to travel to other hospital locations in your own vehicle are required. Mileage will be reimbursed at company rates.

Candidates must have open availability, including weekends and overnight shifts.

Starting wage for this role is $22.44/hour.

Successful applicants will need to attend a Healthcare Security Training course provided through Paladin Security. First‑Aid certification is also required; those who do not currently possess this certification will receive training through Paladin Security.

Essential Job Functions

• Monitor the patient’s overall safety and report any changes to security and/or hospital staff.
• Ensure the safety of all stakeholders, including patients, clinical staff, and visitors using de‑escalation techniques.
• Log and report all incidents reported by hospital staff, physicians, patients, or visitors and maintain a detailed log of all patient interactions.
• Utilize two‑way radio and computer applications for communicating site activities.
• Communicate in a truthful and receptive manner under all circumstances.
• Must stay alert at all times.
• Ability to make immediate decisions while maintaining composure in emergency response situations with minimal supervision.
• Develop thorough site knowledge and maintain professional relationships with sites and hospital staff.
• Handle private and confidential information with a high amount of discretion.
• Monitor and screen visitors and clients in a professional manner.

Education and Experience

• Must have a clean criminal record.
• Must be 18 years old and meet all other minimum requirements for a security licence in the Province.
• Basic Security Training, First Aid, and/or CPI training would be considered an asset; however, a security licence is not required for this role.
• Authorized to legally work in Canada.

Skills

• Demonstrated superior customer service skills; ability to interact confidently and proactively with the general public presenting a professional image.
• Successfully conduct security patrols up to 20 km without direct supervision.
• Ability to remain calm and effectively perform in emergency situations.
• Write comprehensive reports and maintain proper records using effective communication skills.
• Ability to detect problems and report information to appropriate personnel.
• Basic knowledge of security procedures, handling violent behaviours, and non‑defensive communication.
• Follow and enforce safety codes, regulations, and procedures.
• Handle private and confidential information with a high amount of discretion.
• Adhere to our Code of Ethics in performing job requirements.
• Ability to understand and follow specific instructions and procedures.

Paladin Security now offers DailyPay, allowing employees to receive their pay at any time before payday and easily track how much they are earning. This allows employees to take out their pay off‑cycle if they wish and is simply deducted from their normal pay cheque.

Certification Requirements

All candidates must have First Aid and CPR Level C certification.

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we are the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun. If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and believes in and is committed to a workplace culture of respect, inclusion and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are shortlisted will be contacted for an interview.