Patient Care Coordinator - North Oshawa Dental

Dentalcorp Health Services LTD.; Oshawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A dental service provider in Oshawa seeks a Patient Care Coordinator to enhance patient experiences and manage appointments. Candidates should have a minimum of 1 year of administrative experience and ideally a background in dental practices. The role includes managing patient inquiries, scheduling appointments, and processing payments. Excellent communication and customer service skills are essential. This position offers competitive compensation and benefits including a corporate gym membership and career development opportunities.

Benefits

Competitive compensation

Corporate gym membership

Employee and Family Assistance Program

Career development opportunities

Work-life balance and flexibility

Qualifications

• Minimum 1 year of Administrator experience.
• Experience with Dental software is considered an asset.
• Clinical background is advantageous.

Responsibilities

• Make a positive and lasting impression on patients.
• Optimize appointment scheduling to ensure full days with limited gaps.
• Manage patient calls and inquiries effectively.

Skills

Administrator experience

Communication skills

Customer service

Dental software

Job description

Patient Care Coordinator - North Oshawa Dental page is loaded

Patient Care Coordinator - North Oshawa Dental

Apply locations Oshawa, Ontario time type Full time posted on Posted Yesterday job requisition id JR20151

About us:

We love serving our local Oshawa community and helping our patients and families make informed decisions about their dental health. Your North Oshawa Dental team is dedicated to your wellness needs and are here for you every step along the way.

We’re conveniently located in the RioCan Windfields plaza located at Winchester Road East and Simcoe Street North in Oshawa.

Schedule: Full-Time

Mondays - Saturdays (mainly day shifts and 2 evening shifts a week)

Benefits of Joining Our Team:

• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

About Us

Our purpose is to provide the best care for our patients.

We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.