Patient Care Assistant - Haldimand Norfolk Relief "A"

Ontario Health atHome; Brantford; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare organization in Brantford seeks a dedicated Patient Care Assistant to provide administrative support and ensure effective service delivery. Candidates should have a Grade 12 diploma and experience in an office environment. The role requires excellent communication, organizational skills, and the ability to work flexibly across shifts. Benefits include comprehensive compensation and professional development opportunities.

Benefits

Comprehensive compensation packages

Development opportunities

Defined benefit pension plan

Qualifications

• Must have 2+ years related office experience.
• Excellent organizational skills and ability to work independently.
• Flexibility to work days, evenings, and weekends.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Process new referrals and orders for services and supplies.
• Manage confidential patient records.

Skills

Organizational skills

Keyboarding/data-entry skills

Interpersonal skills

Communication skills

Education

Grade 12 diploma

Tools

MS Word

Excel

Database software

Job description

Overview

CARE AND BE CARED FOR THIS IS YOUR HOME

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others in an organization that cares for you? You’re looking in the right place.

As a Patient Care Assistant you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. By applying your health care administrative support experience you will have the opportunity to play a key role in providing connected, accessible, patient-centred care and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home while you benefit from our supports for professional growth, personal wellness and work-life balance.

Projected start date: November 3, 2025 with 6 weeks mandatory full-time orientation.

You will be considered for all branches of interest within HNHB; however we ask that you only apply to one branch location.

What will you do

• Provide administrative support services to Care Coordinators
• Process new referrals and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers and refer callers as appropriate
• Provide back-up support to other positions as required

What must you have

• A Grade 12 diploma (minimum)
• 2 or more years related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word, Excel and other applications in a Windows environment
• Excellent organizational skills and ability to work independently with minimal supervision
• Advanced multi-tasking skills with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• Ability to provide a criminal background check

We have a mandatory COVID-19 vaccination policy. As a condition of employment all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge

• A college diploma in the health or social services field or business/office administration
• Familiarity with medical terminology and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health at Home
• Ability to speak French or another second language

AVAILABILITY REQUIREMENTS

Please read: There is no guarantee of hours in this position; as per the Collective Agreement:

To maintain employment status, Relief A employees must be available as follows:

• For scheduling, shifts commence on or after 8:30 a.m. and end by 9:00 p.m. A week is a Sunday-to-Saturday period. Relief Employees must be available from 8:30 a.m. to 9:00 p.m. on the days making up their minimum availability. Once minimum availability is provided, Relief Employees may specify availability on additional days as days or evenings. Extra or relief hours will first be offered to Relief A Employees within the branch to their full availability before being offered to Relief B or C employees up to 35 hours per Sunday-to-Saturday week.
• Relief staff must be available to work 5 out of 7 shifts (8:30 a.m.–9:00 p.m.), including one Monday or Friday per week.
• Weekend availability will be assigned on a four-week rotation (1 weekend every four weeks). Relief employees may switch their assigned weekend availability with other relief staff by providing a minimum of 14 days written notice to the scheduling team.
• Relief staff may provide up to 4 weeks of unavailability per year (limited to 2 weeks during peak periods as defined).
• Relief staff must be available for at least six paid holidays in each fiscal year, including Christmas Day or New Year’s Day.
• Relief staff must be available to be contacted by text message until 9:00 a.m. on any day for which they have submitted availability in order to be assigned to work that day.
• Availability templates must be submitted for the relevant month by the 1st day of the month for the following month; templates should reflect the last week of June to the end of the first week of September by April 1; templates must be submitted for the months of November and December by October 1.
• Scheduling peak periods includes: Spring (March Break and the week prior), Summer (last week of June to end of first week of September), Winter (Dec 15 through Jan 5).

What do we offer

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world-class defined benefit pension plan

Who are we

We are Ontario Health at Home, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams to deliver responsive, accessible, integrated patient-centered care.

Why join us

If you’re interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn, partner and connect care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health at Home is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Key Skills: Air Ticketing, API, CAD CAM, Data Management, Equity, Import & Export

Employment Type: Unclear

Experience: years

Vacancy: 1