Patient Care Assistant - Haldimand Norfolk Relief "A"

UNAVAILABLE; Brantford; On-site; CAD 35,000 - 45,000; Part time

Job summary

A healthcare organization in Brantford is looking for an Administrative Support role to assist Care Coordinators. You will process patient records, manage inquiries, and provide vital support within a bustling environment. The ideal candidate should have a Grade 12 diploma and related office experience, along with strong communication skills. Join a team that values diversity and fosters a culture of inclusion.

Benefits

Attractive compensation packages

Valuable development opportunities

Defined benefit pension plan

Qualifications

• 2 or more years of related office experience.
• Ability to work independently with minimal supervision.
• Familiarity with medical terminology is a plus.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Process new referrals and orders for services, supplies, and equipment.
• Answer telephone inquiries from patients and families.

Skills

Accurate keyboarding/data-entry skills

Excellent organizational skills

Exceptional interpersonal skills

Excellent oral and written communication skills

Flexibility to work varied hours

Education

Grade 12 diploma

Tools

MS Word

Excel

Job description

Overview

Projected start date: November 3, 2025 with 6 weeks' mandatory full-time orientation. You will be considered for all branches of interest within HNHB; however we ask that you only apply to one branch location. CARE AND BE CARED FOR – THIS IS YOUR HOME.

Responsibilities

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

Qualifications

• A Grade 12 diploma (minimum)
• 2 or more years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word, Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work independently with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• Ability to provide a criminal background check

We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

Availability requirements

There is no guarantee of hours in this position; As per the Collective Agreement:

• Relief staff must be available to work 5 out of 7 shifts (8:30am – 9:00pm), including one Monday or Friday per week.
• Weekend availability will be assigned on a four week rotation (1 weekend every four weeks). Relief employees may switch their assigned weekend availability with other relief staff by providing a minimum of 14 days’ written notice to the scheduling team.
• Relief staff may provide up to 4 weeks of unavailability per year (limited to 2 weeks during “peak periods”).
• Relief staff must be available for at least six (6) paid holidays in each fiscal pay year including Christmas Day or New Years’ Day.
• Relief staff must be available to be contacted by text message until 9:00 a.m. on any day for which they have submitted availability in order that they can be assigned to work on that day.
• Availability Templates must be completed and submitted by the 1st day of the month for the following month; specific timing for seasonal periods is provided.

Peak periods include: Spring (March Break period), Summer (late June to early September), and Winter (Dec 15 to Jan 5).

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.