Patient and Client Care Coordinator, Alta Vista Specialty and Emergency Veterinary Centre

VCA Animal Hospitals; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading animal care provider in Ottawa is seeking a Patient and Client Care Coordinator. This full-time position involves coordinating patient care, ensuring smooth communication between clients and veterinary staff, and providing exceptional customer service. Candidates should be fluent in English and possess strong time management and interpersonal skills. Our organization values a caring culture, offering competitive wages, career development, and various perks to support both employees and their pets.

Benefits

RRSP Employer 5% Match Program

Competitive wages and health/dental benefits

Annual uniform allowance

Generous personal pet care discounts

Referral Bonus Rewards

Qualifications

• Fluent in English (Reading, Writing, and Oral).
• Able to support patients up to 50kg and lift up to 25kg.
• 1 year of client care experience preferred.

Responsibilities

• Act as liaison between DVM and the client for updates.
• Perform patient discharges and educate clients on follow-up.
• Create a welcoming environment for patients and pet parents.
• Schedule appointments and manage correspondence effectively.

Skills

Excellent time management skills

Interpersonal skills

Problem-solving skills

Ability to handle multiple tasks

Decision-making skills

Job description

Patient and Client Care Coordinator Location: Ottawa, ON Compensation: $20.00 to $27.00 per hour, depending on experience Employment Type: Full-time Position Type: Existing position

Alta Vista Specialty & Emergency is hiring a Patient and Client Care Coordinator (Specialty & Emergency). This is a full-time (35-40 hours weekly) permanent position. The shifts will include days, evenings and weekends. This position reports directly to the Client Care Manager. This position is open to Client Care Representatives, Veterinary Technicians and Assistants.

Patient Care Responsibilities

This position is responsible for several aspects of in-hospital patient care, including: coding files, acting as the liaison between the DVM and the client for patient, medical and financial updates, performing patient discharges, payments and educating the client on home care and necessary follow-up instructions.

This position is also responsible for client patient follow-up calls, assisting with dietary recommendations & other aspects of client care.

Client Care Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

Qualifications

• Required: Fluent in English (Reading, Writing and Oral); and, Able to support patients up to 50kg and lift up to 25kg.
• Preferred : Fluent bilingual in French and English (Reading, Writing and Oral). 1 year of client care experience.

Skills

• Excellent time management skills and the ability to handle multiple tasks/projects
• Excellent interpersonal, problem-solving, and teamwork skills
• Proven ability to organize, take initiative, work independently, and exercise good judgment
• Decision-making and critical thinking skills;
• Ability to build and maintain internal and external relationships with professionalism and integrity
• Exhibits a positive attitude and uses courtesy, diplomacy and discretion
• Maintains professional ethics and confidentiality.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.