Patient Access Representative - Admitting

PeaceHealth; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization in Vancouver is seeking a part-time Patient Access Representative to assist in coordinating patient activities. The ideal candidate should have at least 1 year of experience in a medical office and strong customer service skills. Responsibilities include pre-registering patients, verifying insurance, and managing appointment schedules. The salary range is $21.37 – $32.04 per hour.

Benefits

Medical, dental, and vision coverage

403b retirement plan with employer contributions

Paid time off

Tuition reimbursement

Wellness benefits

Qualifications

• High School Diploma preferred or equivalent.
• Minimum of 1 year required in medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances and verifies insurance coverage.
• Responds to customer inquiries and manages appointment schedules.

Skills

Medical Terminology

CPT/ICD-10 coding

Conflict management

Time management

Customer service

Interpersonal skills

Education

High School Diploma or equivalent

1+ years in medical office or customer service

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Admitting for a Part Time, 0.50 FTE, Evening position.

The salary range for this job opening at PeaceHealth is $21.37 – $32.04.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Spotlight on PeaceHealth St. Joseph Medical Center | Bellingham, WA A Better Workplace Community (https://peacehealth.culturehq.com/story/5596)

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position:

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.

• Collects patient balances, co-payment, co-insurance, or other payment types.

• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.

• Responds to customer’s inquiries.

• Assists with departmental coverage as needed.

• Manages daily appointment schedules which may include reminder calls and calling all referrals.

• May transport patients utilizing escort or wheeled transport equipment.

• Performs other duties as assigned.

What you bring:

• High School Diploma Preferred: or equivalent

• Minimum of 1 year Required: Medical office or related customer service experience

• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)

• Knowledge of insurance process and regulations. (Preferred)

• Must be able to manage conflict effectively and professionally. (Required)

• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)

• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

St. Joseph Medical Center, Peace Island Medical Center, United General Medical Center, Ketchikan Medical Center, Cottage Grove Medical Center and Peace Harbor Medical Center:

• Management of ED incoming phone calls and may be required to provide switchboard coverage.

• Monitor OB Prosec/McKinley alarm system.

• May be required to assist with Cardiac Rehab departmental charge entry.

Working Conditions

• Consistently operates computer and other office equipment.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Sedentary work.

• Predominantly operates in an office environment.

• Ability to communicate and exchange accurate information.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For a full description of the position, or for questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf) .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

REQNUMBER: 107693