Parts Team Lead

Bayview Trucks - Fredericton; City of Miramichi; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading equipment dealer in Miramichi is seeking a Parts Team Lead to oversee operations in the Parts Department. This role involves managing staff, inventory, and ensuring exceptional customer service. Candidates should have strong leadership and technical knowledge, preferably with experience in farm or construction equipment. The position offers a competitive salary and benefits including health care and paid training.

Benefits

Competitive Salary

Bonus opportunities

Extended Health Care

Dental Insurance

Paid Time Off

RRSP Employer Match

Wellness Reimbursement

Boot Reimbursement

Paid training

Qualifications

• High degree of product and technical knowledge.
• Self-starter and motivated to sell.
• Experience in dealership parts department preferred.

Responsibilities

• Oversee daily operations of the Parts Department.
• Manage inventory and supervise staff.
• Generate quotes and process orders.
• Assist with warranty claims and customer inquiries.

Skills

Leadership

Technical knowledge

Communication skills

Customer service

Time management

Tools

Dealerlink

Job description

About Us

Bayview Kubota is a full service, parts and sales dealer for Kubota farm and construction equipment, family owned and operated for over 50 years. We are currently hiring for our brand-new dealership in Miramichi! We are committed to delivering exceptional customer service and top-quality equipment solutions. Join our growing team and be part of this exciting new chapter.

Position Overview

The Parts Team Lead is responsible for overseeing the daily operations of the Parts Department to ensure efficiency, profitability, and exceptional customer service. This role involves managing inventory levels, supervising and coaching parts staff, and improving sales performance to meet departmental targets. The Parts Team Lead will serve customers at the parts counter and maintain a professional showroom environment. Additional responsibilities include handling customer inquiries, generating quotes, processing orders, and managing warranty claims. This position requires strong leadership, technical knowledge, and the ability to balance multiple priorities in a fast-paced environment.

Benefits

We offer a comprehensive benefits package including:

• Competitive Salary
• Bonus opportunities
• Extended Health Care
• Dental Insurance (Basic + Major)
• Paid Time Off
• RRSP Employer Match
• Wellness Reimbursement
• Boot Reimbursement
• Paid training

Reporting to the Branch Manager, the Parts Team Lead is responsible for the successful day-to-day operation of the Parts department, including performance supervision of Parts staff to achieve sales targets.

Key Responsibilities

• Assist and oversee Parts staff in the branch, as required. Coach staff on best practices and policies
• Oversee shipping and receiving.
• Evaluate and recommend parts required based on customer information.
• Answer and make sales calls as needed.
• Oversee and perform inventory cycle counts to maintain accuracy.
• Ensure the showroom is clean and the displays are effective and professional in appearance.
• Look up and locate parts in inventory or order parts from suppliers as per policies.
• Generate quotes and complete orders as per customer requests.
• Negotiate key sales issues and handle objections as required.
• In collaboration with the purchasing team and other stakeholders, maintain appropriate inventory levels to meet customer needs and optimize inventory turnover.
• Assist customers post-sale with warranty claims
• Explain warranty coverage to customers (as applicable).
• Assist with inter-branch transfers.
• Experience working in dealership parts department.

Qualifications

• Previous experience with farm or construction equipment would be an asset.
• High degree of product and technical knowledge.
• A team player with a strong sense of commitment to the customer.
• Self-starter and motivated to sell.
• Good written and verbal communication skills.
• Ability to handle competing priorities and meet deadlines.
• Available to work evenings or weekends if necessary
• Excellent computer skills.
• Experience working with Dealerlink would be a great asset.