Parts Specialist & Warehouse Clerk

Atlas Copco; City of Moncton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global leader in compressed air solutions is seeking a Parts Specialist and Warehouse Clerk in Moncton, NB. You will provide top-notch customer service while managing orders and warehouse tasks. The ideal candidate should have experience in customer-facing positions, strong communication skills in English and French, and be familiar with CRM systems. This role offers a competitive salary with benefits including health care, a pension plan, and paid vacation.

Benefits

Base salary + 5% bonus

Health Care, Dental, Life & Disability plans

Company Pension Plan

3-weeks paid vacation

$ towards physical wellness materials

Total tuition reimbursement

Qualifications

• Strong customer service skills and experience in a customer-facing position.
• Experience using Microsoft Excel and CRM software.
• Previous experience using a forklift is required.

Responsibilities

• Provide excellent customer service in-person and through various channels.
• Manage purchasing and ordering tasks for requested parts.
• Handle picking, packing, shipping, and receiving tasks in the warehouse.

Skills

Customer service skills

Experience using CRM software

Ability to communicate in English and French

Experience with forklift operation

Experience with spare parts

Tools

Microsoft Excel

CRM software

SAP or other ERP

Job description

Overview

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Allow us to introduce ourselves…

You may think you don’t already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco’s industry leading air compressors. That’s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same!

We don’t just promote diversity and inclusion because it’s the right thing to do, we do it because it’s what drives best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status.

Role

Your new role will be

As our newest Parts Specialist and Warehouse Clerk you will provide our customers with excellent customer service be it in-person at our office, over the phone, and email as you handle a variety of tasks related to purchasing and ordering of requested parts. You will also be responsible for all picking, packing, shipping and receiving tasks for our parts and equipment orders in our local warehouse, following our logistics flow best practices.

This position reports to the Customer Service and Logistics Manager and is based in Dieppe, NB.

The main activities you’ll take care of

• Receiving requests for quotations through walk-in, phone and email from external customers
• Answering customer RFQ inquiries and other technical inquiries regarding parts identification and breakdowns
• Taking opportunities to up-sell, make suggestions and provide advice on services and products available to add satisfaction for the customer and increase our sales
• Using our CRM software to record and retrieve client information, verify inventory levels process quotations and submitting purchase orders for processing.
• Ensuring consistent follow-ups throughout the whole process of receiving and processing quotations from customers.
• Maintaining an on-going liaison with clients including availability of parts, price and lead time
• Picking, packing and dispatching parts orders in a safe manner
• Reporting any product quality issues for further escalation through our ticketing system
• Receiving deliveries and accurately assigning location if not already available
• Reviewing shipping requirements for parts and equipment
• Shipping and loading of equipment using a forklift
• Participating in the annual inventory count
• Processing monthly returns & scrapping according to the Inventory Controller
• Complying with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards.

What you can expect from us

• Base salary + 5% bonus
• Health Care, Dental, Life & Disability plans as well as Virtual Medical Consultations
• Company Pension Plan
• 3-weeks paid vacation, 5 sick days and 5 flex days per year
• $ towards physical wellness materials, at-home equipment, fitness memberships, etc.
• % matching Company pension plan
• 35-hour work week
• Total tuition reimbursement for courses related to employment
• Travel insurance
• And much more…

What will help you succeed in your new role

• Your strong customer service skills and experience in a customer facing position
• Your experience using Microsoft, Excel, Outlook (CRM,SAP / or other ERP knowledge would be a strong asset
• You have previous experience using a forklift
• You can communicate in English and French (written and spoken)
• Your ability to collaborate well in teams and be disciplined when working independently
• Your knowledge or experience with spare parts would be an asset
• Your experience using a ticketing system would be an asset