Parts & Service Sales Representative (PSSR)

Strongco; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A reputable equipment company in Mississauga seeks a Parts & Service Sales Representative (PSSR) responsible for driving parts and service revenue in a designated territory. The ideal candidate possesses a mechanical background, strong customer relations skills, and at least 3 years of relevant experience. Responsibilities include establishing customer relationships, inspecting machines, and direct selling of parts. This is predominantly a field-based role requiring 90% travel.

Qualifications

• Minimum of 3 years in technical, heavy equipment, parts & service, sales or after-sales.
• G level Driver’s Licence required.

Responsibilities

• Establish relationships and offer parts & service solutions.
• Complete machine inspections for customers.
• Attend new equipment deliveries and provide quotations.
• Directly sell parts and lubricants.
• Propose and conduct operator training.

Skills

People-person

Mechanical background and interest

Working knowledge of computers

Strong time-management skills

Education

3+ years in technical, heavy equipment, parts & service, sales

Job description

Overview

Province: Ontario
Branch: Mississauga
Employment Type: Full Time
Number of Positions: 1

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SUMMARY

Parts & Service Sales Representative (PSSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers.

Duties and Responsibilities

• Call on and visit prospect and existing customers to establish a relationship and offer parts & service solutions to grow the revenue of the assigned area of responsibility.
• Complete machine inspections for our customers to minimize potential breakdown and bring additional work to the branch(es) in its territory.
• Attend all new equipment deliveries in their territory, and provide quotations to the customers to secure service maintenance contracts and extended warranty opportunities.
• Directly sell parts, parts accessories, and lubricants to customers to increase revenues.
• Provide pro-active consultation and subsequently quotations for machine refurbishment to prospect and existing customers to minimize their total costs of ownership and prevent critical failures and downtime.
• Assess customer needs with regards to training deficiencies and propose and conduct operator training to improve operator output.
• Identify obsolete (impaired) parts and match them with needs of customers to generate sales opportunities.
• Complete fundamental PSSR training in prescribed times and stay abreast of all new product and service offerings as well as any additional training that will help maximize chance of success selling to customers.
• Review a variety of reports to generate leads and opportunities to accomplish main responsibilities.
• Required to participate in various customer-facing meetings either as a representative or a support to the representative of the company.
• Communicate, from time to time, with the OEM on goodwill and warranty related issues to expedite resolution to the customers.
• Responsible to follow all Health & Safety guidelines and report any infraction being encountered to maximize having a safe place to work.
• Performs other duties as assigned.

Core Competencies

• People-person
• Has a mechanical background and interest;
• Working knowledge of computers and Microsoft software;
• Demonstrates a history of self-motivation, self-discipline, strong time-management skills, team player, able to take and execute direction for management, able to multitask

Education/Training

• Has a mechanical background and interest;
• Minimum of 3 years in either of the following fields (or combination of): technical, heavy equipment, parts & service, sales, after-sales.

Particular Conditions & Requirements

• Travelling 90%, job is mostly on the road
• G level Driver’s Licence

Health and Safety

It is our expectation that all Nors Construction Equipment ST Employees will conduct their work in a safe manner, abide by all Nors Construction Equipment ST safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors Construction Equipment ST employees will be required to report any and all incidences/accidents/near misses according to company policies.

Nors Construction Equipment ST is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors Construction Equipment ST will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors Construction Equipment ST will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.