Parts Credit Administrator, Customer Core Repair Management - Business Aviation

Bombardier; Dorval; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading aerospace company in Quebec is seeking a Parts Credit Administrator to manage customer core repair accounts. You will handle billing inquiries, process returns, and maintain customer relations, requiring 2+ years of relevant experience and proficiency in Microsoft Office. This role offers a hybrid work environment with competitive benefits.

Benefits

Comprehensive insurance plans

Competitive base salary

Retirement savings plan

Employee Assistance Program

Tele Health Program

Qualifications

• Minimum 2 years of experience in core and credit management role.
• Minimum 2 years of experience in Customer Service activities.
• Proficient in English; French skills are a plus.

Responsibilities

• Research and review customer information for Spare Parts billing.
• Process documentation for return of Spare Parts.
• Field customer inquiries related to billings and returns.

Skills

Customer service skills

Proficiency with Microsoft Office

Communication modification skills

SAP experience

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak‑performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well‑being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

Responsibilities

• Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead‑on‑Arrival (DOA), return unused (RTU), and rental)
• Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re‑certification
• Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/debit to customer accounts and to facilitate the return of Core Rotable parts
• Field incoming customer calls and/or follow‑up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re‑stock/re‑cert fees, and non‑return of core billings
• Follow‑up with customer base to obtain past‑due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non‑return of core fees
• Initiate customer billings for non‑returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
• Adhere to General Work Requirements

Qualifications

• You typically have a minimum 2 years of experience in a similar core and credit management role
• You typically have a minimum 2 years of experience in Customer Service activities
• You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
• You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E‑mail and web‑based applications
• You have a Bachelor’s Degree or equivalent experience
• You have previous experience in aircraft industry customer service
• You must be proficient in English; French language skills are a plus.
• You have previous SAP experience

Application

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job: Parts Credit Administrator (Customer Core Repair Management – Business Aviation)

Primary Location: Completion Center

Organization: Aerospace Canada

Shift: Day job

Employee Status: Regular

Requisition: 10467 Parts Credit Administrator (Customer Core Repair Management – Business Aviation)