Part Time Sales Lead - Canada - Markville Shopping Center

Build-A-Bear Workshop; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

A retail brand for personalized gifts seeks an enthusiastic individual to join as a team member. This role involves providing exceptional customer service, leading a team to ensure operational excellence, and creating a welcoming environment for guests. Candidates should have a high school diploma or GED equivalent, with associate degree preferences. The role requires lifting over 25 pounds and thriving in a dynamic retail setting. A passion for engaging with people and a commitment to teamwork are essential for success.

Qualifications

• High school diploma or GED equivalent required.
• Experience in retail or customer service is preferred.
• Ability to lift more than 25 pounds.

Responsibilities

• Provide exceptional guest service during the Bear Builder role.
• Lead a team and support smooth store operations as a Floor Leader.
• Foster an inclusive atmosphere for guests.

Skills

Guest service

Team leadership

Decision-making

Customer engagement

Communication

Education

High school diploma or GED equivalent

Associate’s degree in business or related field

Job description

Responsibilities

• Bear Builder Role:
  • Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
  • Actively engage with guests, demonstrating genuine enthusiasm for our brand.
  • Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
  • Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
  • Strong team commitment; be dependable, engaged, and helpful.
• Floor Leader on Duty Role:
  • Be a role model to others in providing exceptional guest service to ensure a memorable experience.
  • Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals.
  • Model Experience First behaviors.
  • Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations.

Required Qualifications

• High school diploma or GED equivalent.

Preferred Qualifications

• Build‑A‑Bear store associate experience.
• Associate’s (or higher) degree in business, management, or a related field.

Behavioral Traits for Success

• Thrives in an Experience First environment.
• Connects with others to inspire results.
• Enjoys meeting and interacting with new people.
• Possesses a “How can I help” attitude.
• Strong desire to develop, train, and support others’ success.
• Exercises good judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Thrives in a dynamic and changing environment.
• Able to remain calm when faced with challenging circumstances.

Working Environment

• Active retail store leadership requires the ability to sit, stand, and move around for duration of shift.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Lift > 25 pounds.

Your Performance Will Be Measured On

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making, judgment, and execution.
• Ability to create an Experience First culture for guests and associates.
• Achievement of assigned goals.
• Consistent execution of operational standards.
• Stakeholder feedback.

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.