Part Time Floor Leader - West Edmonton Mall

Lush North America; Edmonton; On-site; Part time

Job summary

A leading beauty retailer in Canada is seeking a Part Time Floor Leader to drive sales and enhance customer experience. This role involves coaching Sales Ambassadors, managing store operations, and upholding brand values. Ideal candidates have prior experience in customer service and sales, and a flexible schedule. Compensation is $18.70 CAD per hour.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Problem-solving in day-to-day customer service operations.
• Flexible schedule to accommodate store needs.

Responsibilities

• Drive sales by coaching the sales team and adjusting shop floor structure.
• Lead the team in delivering a world-class customer experience.
• Train and coach Sales Ambassadors on sales techniques.

Skills

Customer service

Sales

Cash handling

Coaching

Problem-solving

Job description

Overview

Position: Part Time Floor Leader

Weekly: 20-29 hours

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will work with fellow leaders to ensure the store runs smoothly, delivers an exceptional customer experience, maintains a motivated team, and achieves operational excellence.

Your day-to-day will be spent on the shop floor, leading and inspiring a team of sales associates to achieve and surpass goals. By fostering a culture of passion and positivity, you’ll help create a productive and enjoyable work environment for customers and staff alike.

Note: The Floor Leader role aims to contribute to the overall success of the store and brand.

Responsibilities

• Sales & Customer Experience
  • Driving Sales: Utilize the StoreForce dashboard results to coach the sales team, adjust shop floor structure as needed, own results, grow segment contribution to store sales, and celebrate achievements with the team.
  • Customer Experience: Lead by example in delivering a world-class customer experience, including product demonstrations. Observe consultations, collaborate with the team, and strive to exceed daily sales goals.
  • Building the Brand: Educate customers on Lush brand values and our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging, in-store and through community engagement.
  • Product Passion: Maintain and deepen product knowledge and provide informed recommendations.
• Team Involvement
  • Development: Train and coach Sales Ambassadors on sales techniques and product knowledge to improve performance and support team growth. Lead by example, seek feedback, and pursue opportunities to improve skills.
  • Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to team members’ perspectives, promote teamwork, and recognize each employee’s contributions.
• Operational Excellence
  • Cash Handling and Store Opening/Closing: Manage cash handling, transactions, register opening/closing, cash drawer reconciliation, deposits, and store security. Take deposits to the bank as required.
  • Time and Attendance: Lead by example in attendance and punctuality. Monitor breaks, review daily communications, and keep the team informed and prepared for shifts.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience.
  • Stock and Inventory: Train the team on inventory practices, support inventory tasks, and use visual merchandising guidelines to adjust displays based on sales.
  • Policies and Procedures: Support the management team to ensure compliance with opening/closing procedures, product integrity, respectful workplace, and health and safety standards.

Qualifications

Required:

• Minimum 1 year of experience in:
• Customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service operations
• Working in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

West Edmonton Pay $18.70 — $18.70 CAD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our facilities are located on the lands of Indigenous peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our staff, are guests on this land and we act to repair past harm in partnership with Indigenous People and communities we work with.