Customer Care Associate

Leon's; Windsor; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading Canadian furniture retailer is seeking a Part Time Customer Care Associate in Windsor, Ontario. The role focuses on delivering superior customer service and includes responsibilities such as managing customer accounts and addressing inquiries. Ideal candidates will possess excellent communication skills, a friendly demeanor, and strong problem-solving abilities. Benefits include profit sharing, employee discounts, and training opportunities. This is a chance to grow with a respected company known for its customer service excellence.

Benefits

Profit Sharing

Employee Discounts

Opportunities for growth

Continuous training

Qualifications

• Ability to communicate clearly, both written and orally.
• Fun, friendly, confident personality.
• Strong problem solving and analytical skills.
• Exceptional organizational skills.
• Ability to work collaboratively with colleagues.
• Flexibility to work some evenings and weekends.

Responsibilities

• Complete daily reports and maintain customer accounts.
• Respond promptly to customer inquiries.
• Assist customers with after sales service.

Skills

Clear communication

Problem solving

Organizational skills

Friendly personality

Job description

Overview

Leon’s is currently looking for a Part Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business.

About Us

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities

As a member of our team, you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon’s the envy of our competitors for over a century.

Requirements

• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personalities
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleaguesAbility to interact professionally with our customers
• Some evenings and weekends shifts required

We offer

• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Compensation

The starting hourly rate for this position is $17.85.

Additional Information

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, can email their accommodation requests to [e-mail].

How to Apply

If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for LFL.