Outside Parts & Service Representative - Material Handling

Brandt Group of Companies; Ottawa; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leader in materials handling solutions is seeking an Outside Parts & Service Representative in Ottawa. This role focuses on promoting and selling parts and services while providing support to customers. The candidate will be responsible for building relationships, increasing sales, and ensuring customer satisfaction.

Qualifications

• Strong relationship-building skills with customers.
• Ability to effectively sell and promote products.
• Proficient in using databases for customer information management.

Responsibilities

• Develop and maintain relationships to increase sales.
• Assist parts and service departments for better performance.
• Prospect and cold call new accounts for promotions.

Job description

Overview

Brandt is currently seeking an Outside Parts & Service Representative for our Ottawa location.

This is an outside sales position responsible for promoting and selling Material Handling parts and service, as well as providing after sales support to new and existing customers.

Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
• Assist the Parts & Service departments to increase profitability and performance
• Regularly prospect and cold call new accounts to discuss new promotions and programs
• Implement yearly territory plan including a customer target list to maximize sales potential
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
• Keep customers current on new products and services
• Develop prospective customers with a goal of 2 per month
• Follow-up with customers on unit and machine performance
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
• Gather competitive product and pricing information and supply to management
• Participate in all required training and development opportunities
• Follow up on customer concerns and communicate effectively to the appropriate Management Team
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
• Other duties as assigned