Outside Parts & Service Representative

Brandt Group of Companies; Fort McMurray; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading equipment supplier is seeking an Outside Parts & Service Representative in Fort McMurray. This role focuses on promoting and selling heavy equipment parts and service while providing after-sales support to both new and existing customers. The representative will develop relationships to enhance sales and customer satisfaction, conduct prospecting activities, and maintain customer records. The ideal candidate is results-driven with strong communication skills and a passion for customer service. This is an excellent opportunity for someone looking to grow in the sales field.

Responsibilities

• Develop and maintain strong relationships with customers to increase sales.
• Assist Parts & Service departments to enhance profitability.
• Regularly prospect and cold call new accounts for promotions.
• Visit customers at least once a month in Area of Responsibility.
• Keep customers informed about new products and services.
• Develop two prospective customers monthly.
• Follow up on customer unit and machine performance.
• Maintain records related to each customer including sales meetings and opportunities.
• Work with management on budget goals and customer base expansion.
• Gather competitive product information for management.
• Participate in required training and development.
• Communicate concerns to the Management Team.
• Maintain cleanliness and inventory for the company vehicle.
• Other duties as assigned.

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Fort McMurray Construction & Forestry Location. This is an outside sales position responsible for promoting and selling Heavy Equipment parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
• Assist the Parts & Service departments to increase profitability and performance
• Regularly prospect and cold call new accounts to discuss new promotions and programs
• Implement yearly territory plan including a customer target list to maximize sales potential
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
• Keep customers current on new products and services
• Develop prospective customers with a goal of 2 per month
• Follow-up with customers on unit and machine performance
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
• Gather competitive product and pricing information and supply to management
• Participate in all required training and development opportunities
• Follow up on customer concerns and communicate effectively to the appropriate Management Team
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
• Other duties as assigned