Order Management Lead: On-Time Delivery & Process Improvement

Schneider Electric North America; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading global energy management company is seeking an Order Management Supervisor for its Mississauga location. This role involves supervising the Order Management team, ensuring excellent service delivery to customers, and overseeing quality management processes. The ideal candidate will possess a degree in Business, Marketing, or Supply Chain Management and experience in leading customer service teams. With a focus on sustainable business practices, this position offers opportunities for impactful growth and development.

Qualifications

• Degree in Business, Marketing, or Supply Chain Management required.
• Experience managing a Customer Service team emphasizing excellence.
• Strong skills in decision making, coaching, and quality management.

Responsibilities

• Support Order Management staff in meeting customer needs.
• Manage talent development for business requirements.
• Monitor quality documentation and prepare for audits.

Skills

Customer Service Management

Decision Making

Coaching

Quality Management

Product Management

Teamwork

Education

Degree in Business, Marketing or Supply Chain Management

Tools

SAP S4 Hanna

Tableau

Job description

A leading global energy management company is seeking an Order Management Supervisor for its Mississauga location. This role involves supervising the Order Management team, ensuring excellent service delivery to customers, and overseeing quality management processes. The ideal candidate will possess a degree in Business, Marketing, or Supply Chain Management and experience in leading customer service teams. With a focus on sustainable business practices, this position offers opportunities for impactful growth and development.