Optical Associate - Part-Time

FYidoctors; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading optical retailer located in Vancouver is looking for an Optical Associate to assist customers with their eyewear needs. The role involves educating clients, assisting with frame selection, and managing various administrative tasks while providing exceptional customer service. Previous customer-facing experience is preferred. The position is part-time, offering competitive hourly wages and a comprehensive benefits package, fostering a collaborative workplace culture.

Benefits

Comprehensive total rewards package

Ongoing training and development opportunities

Competitive wage and benefits

Qualifications

• Experience in a customer-facing, retail environment.
• Comfortable using technology and computers.
• Strong verbal communication skills for patient care.

Responsibilities

• Educate clients about eyewear choices.
• Assist with eyewear selection and fittings.
• Manage appointment bookings and billing.

Skills

Customer service

Communication

Multi-tasking

Technical proficiency

Job description

Our solis optics Vancouver - W Broadway location is looking for someone like you to bring your exceptional skills and experience with you and join us as an Optical Associate! If you have a passion for style and helping customers find their perfect fit, as well as experience in retail customer service, we'd love to hear from you.

This position is a part-time role working 20-29 hours per week.

What Will You Be Doing?

• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client's aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients'
• Placing Contact Lens orders and assisting with fittings
• Communicating with patients in person, by phone, and by email
• Billing the patient, their medical service provider and other third parties
• Managing appointment bookings, prescription printouts and billing and payments
• Warmly greeting patients as they enter our clinic
• Upholding excellent customer service standards using your charisma and problem-solving skills

What Do You Bring?

• Previous experience in a customer-facing, preferably retail environment preferred
• Previous optical experience is considered an asset
• Passionate about customer service
• A high level of comfort using technology and computers
• A great communicator who can provide exceptional patient care
• Able to multi-task in a fast-paced environment

How You'll Benefit:

• A comprehensive total rewards package
• Competitive wage and benefits
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture fosters a sense of collaboration
• Ongoing training and development opportunities

Why You Should Join Us

solisoptics, a division of FYihealthgroup, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solisoptics, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealthgroup, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is between $19.19 to $22.51 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.

#SOLIS