Optical Associate

FYihealth group; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community retail optical shop is seeking an Optical Associate in Kelowna. The role involves educating clients on eyewear, interpreting prescriptions, and ensuring exceptional customer service. Part-time hours (0-19 hours/week) are required, fostering a fast-paced environment where customer experience is paramount. Join the team at this welcoming company and enjoy competitive wages, ongoing training, and professional growth opportunities.

Benefits

Comprehensive total rewards package

Ongoing training and development opportunities

Collaborative workplace culture

Qualifications

• Previous retail sales and customer service experience is ideal.
• Passionate about customer experience with great communication skills.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Educating clients about eyewear choices for their lifestyle.
• Interpreting optical prescriptions from an optometrist.
• Performing frame and facial measurements for correct fitting.

Skills

Retail sales experience

Customer service

Effective communication

Multi-tasking ability

Computer knowledge

Tools

Microsoft Office Suite

Job description

Job Description

If you have a passion for style and helping customers find their perfect fit, as well as experience in retail customer service, we'd love to hear from you. Our Optiks International - Kelowna - Pandosy Village location, partners of solis optics, are looking for someone like you to bring your exceptional skills and experience and join us as an Optical Associate!

The Optical Associate plays a critical role within solis optics and is crucial to our success by delivering world‑class service to our customers. You'll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience.

This position is a casual role working 0‑19 hours per week, Monday to Saturday.

What Will You Be Doing?

• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing customers about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client's aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning customers'
• Submitting prescription eyewear requisitions to our manufacturing lab
• Arranging and maintaining retail display area
• Contributing to store retail sales goals

What Do You Bring?

• Previous retail sales and customer service experience is ideal
• Passionate about customer experience; a great communicator who can provide exceptional interactions with customers
• Committed to excelling as a member of a high performing team
• Able to multi‑task in a fast‑paced environment
• Good computer knowledge, including Microsoft Office Suite

How You'll Benefit

• A comprehensive total rewards package
• Competitive wages
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities

Why You Should Join Us

solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on‑trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is $19.19 - $22.51 per hour considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well‑being and growth.

#SOLIS