Operations Support Supervisor

City of Nanaimo; Nanaimo; On-site; CAD 80,000 - 100,000; Full time

Job summary

A local government agency in Nanaimo seeks a full-time Operations Support Supervisor responsible for managing the Operations Support Unit. The ideal candidate has a Grade 12 education and a minimum of 3 years in a police environment, including supervisory experience. Responsibilities include ensuring compliance with procedures and delivering excellent customer service. This role offers an hourly wage starting at $40.62, with benefits and a supportive work environment.

Qualifications

• Minimum of 3 years experience in a police environment.
• At least 1 year of related supervisory experience.
• Completion of required firearm safety courses.

Responsibilities

• Supervise and schedule staff in the Operations Support Unit.
• Ensure compliance with RCMP procedures and policy.
• Maintain high level of customer service in operational support.

Skills

Supervisory experience

Customer service

Knowledge of RCMP procedures

Education

Grade 12

Tools

Canadian Firearms Safety and Restricted Firearms Safety courses

Ministry of Public Safety and Solicitor General Special Provincial Constable designation

Job description

Operations Support Supervisor

DiscoverNanaimo - One of the oldest cities on Canada’s west coast, the City of Nanaimo is a growing, livable urban centre that still maintains its historic charm. Situated between the mountains and the ocean on the east coast of Vancouver Island, Nanaimo is a short ferry trip away from Metro Vancouver, and a 90 minute drive from Victoria. Nanaimo is truly an extraordinary community that is home to Vancouver Island University and is rich in parks, recreational, cultural and social amenities.

Position Overview

The City of Nanaimo is seeking a permanent full-time Operations Support Supervisor. Under the direction of the Manager, Police Support, and under the general supervision of the Operational NCO, the incumbent supervises, schedules, and directs staff involved in the Operations Support Unit. The incumbent is responsible for the efficient operation of all operational support services ensuring that a high level of customer service and overall support service is sustained. The Supervisor ensures compliance with RCMP procedures and policy in relation to information released pursuant to the Access to Information Act/Privacy Act, the safe handling of court exhibits and property and the transcription of statements. The incumbent works with minimal supervision and exercises independent action and judgment in daily work.

Qualifications

Applicants must have successfully completed Grade 12 and a minimum of 3 years’ experience in a police environment, including 1 year of related supervisory experience. Attainment and maintenance of both the Canadian Firearms Safety and Canadian Restricted Firearms Safety courses along with a Ministry of Public Safety and Solicitor General Special Provincial Constable designation for document service are required.

Additional Information

This is a CUPE bargaining unit position based on a 35-hour work week, and subject to Article 1(d) - Probationary Period as set out in the Union Collective Agreement. The hourly wage is $40.62, increasing to $42.76 after 60 working days (Jan 2025 Rates). Hours of work will be between the hours of 6:00 a.m. and 11:30 p.m., Sunday through Saturday, 7 hours per day. The wage level for this position is subject to confirmation under a union/management jointly negotiated job evaluation plan. Shortlisted applicants may be required to undergo a criminal record check and/or a verification of their education credentials.

Posting Date

Tuesday, December 23, 2025

Application Deadline

Open until filled

Contact Information

Human Resources
City of Nanaimo
2nd Floor, 455 Wallace Street
Nanaimo, BC V9R 5J6
Phone: [phone]

Application

To apply for this opportunity, please submit a resume and cover letter (.docx or PDF file format) to [e-mail] referencing the specific competition 25-126. For detailed information on this position and for more information on our community, please visit our website at https://www.nanaimo.ca.

EEO Statement

The City of Nanaimo is an inclusive employer that values diversity and invites applications from all qualified individuals who are legally entitled to work in Canada. We thank all applicants in advance for their interest; however, only those selected for further consideration will be contacted. If shortlisted for the role and need an accommodation within the hiring process, we would be pleased to discuss how best to accommodate your needs.