Operations Support Representative

Purolator; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading courier company in Kitchener is seeking an Operations Support Representative. The role involves data management, troubleshooting scanners, and ensuring document accuracy. Ideal candidates should have at least 3 months of relevant experience and possess strong technical skills. This is a full-time opportunity within a retail and warehouse environment.

Qualifications

• 3 months of experience working with computers/technology.
• 3 months of experience troubleshooting for scanners and printers.

Responsibilities

• Enter billing and shipping data and reconciles Chain of Signature (COS) documents.
• Prepare, track, and store courier documentation.
• Test and maintain an inventory of replacement batteries for handheld package scanners.

Job description

Overview

Opportunities delivered. Looking for an opportunity to learn and grow within Purolator. This is your opportunity to help us deliver on our customers promises.

Description

The Operations Support Representative collects enters and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.

Responsibilities

• Enter billing and shipping data and reconciles Chain of Signature (COS) documents.
• Prepare collect track and store courier documentation
• Collect track and store courier documentation in the Red Bin to ensure document quality and completeness
• Prepare the Red bin to be sent to the Hub in the evening
• Complete administrative functions
• Track 407 transponder usage logs to ensure all transponders are returned
• Prepare reports for managers to ensure accuracy
• Test and maintain an inventory of replacement batteries for handheld package scanners
• Replace consumed batteries
• Send malfunctioning scanners for repair to external repair vendor
• Answer emails and resolve document completion issues with Lead Hand managers and scanner repair vendors
• Additional Responsibilities

Qualifications

Experience

• 3 months experience working with computers / technology (e.g. word processors document management systems scanners etc.)
• 3 months experience troubleshooting for scanners and printers

Skills

• Operations Procedures
• Document Management
• Computer Operations Standards and Procedures

Education

Posting Details

Location: 053 - Kitchener

Working Conditions: Retail Center Environment; Warehouse Environment

Posting Number: 67429

Employment Type

Full-Time

Experience

Unclear Seniority

Required Experience

Other

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability Aboriginal / Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process we will work with you to meet your needs.

At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live work and play.