Operations Support Coordinator

Kenco; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading logistics firm located in Ontario, Canada, is seeking an Operations Support Coordinator to manage customer inquiries and support internal teams. The ideal candidate will have a Bachelor's degree in Business Administration and 2-4 years of relevant experience in customer service and administrative support. Responsibilities include customer onboarding, maintaining KPIs, and performing procurement tasks. Strong communication skills and proficiency in MS Office are essential. This role involves approximately 25% travel.

Qualifications

• Bachelor’s degree in Business Administration or Office Management required.
• 2-4 years of experience in customer service administrative support.
• Proficient in MS Office; experience with CRM, ERP preferred.

Responsibilities

• Serve as lead contact for daily customer service inquiries.
• Maintain KPI targets for customer service performance.
• Support procurement by ordering office supplies and managing logs.

Skills

Strong communication skills

Highly organized

Proficiency in MS Office

Customer service experience

Education

Bachelor’s degree in Business Administration or related

Tools

CRM systems

ERP systems

Ticketing systems

Job description

About the Position

The Operations Support Coordinator serves as the primary contact for daily customer inquiries, ensuring prompt communication with customers through phone, email and ticketing systems. The role supports internal teams by leading customer onboarding, maintaining key performance indicators (KPI) and quarterly business reviews (QBR), and assisting with procurement and administrative tasks. The position is also responsible for greeting site visitors, coordinating meetings and events, and supporting cross‑functional initiatives.

Functions

• Serves as the lead contact for day‑to‑day customer service queries. Answers phones, emails, CS Tickets and monitors and directs tickets and requests as needed.
• Maintains KPI targets for Customer Service performance.
• Sources data and creates reports and presentations for and related to KPI’s and QBR’s as requested by Management.
• Greets and assists site visitors, vendors, and guests.
• Performs customer onboarding including system setup and training, data entry, project planning and supporting Sales, IT and Client Services as requested.
• Supports procurement by ordering office supplies, enters purchase orders, maintains logs and approvals for Procurement and AP teams, and tracks and ensures receipt of inbound procurement items.
• Sorts mail/packages and delivers accordingly and prepares outgoing mail/packages.
• Generates financial and production reports as needed.
• Provides support to ensure all Certificates of Insurance for current and prospective vendors meet Kenco standards and are current.
• Plans employee events and coordinates meetings as requested by management.
• Updates various metric and communication boards.
• Cross‑trains in other roles for back‑up assistance when needed.
• Completes miscellaneous tasks and projects as assigned by management.

Qualifications

• Bachelor’s degree in Business Administration, Office Management or related required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested.
• 2-4 years of experience in customer service, administrative support, operations coordination or related required.
• Strong communication skills with the ability to interact professional across departments and with clients.
• Proficiency in MS Office required, previous experience working in CRM, ERP or ticketing systems preferred.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects.
• Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers.
• Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long‑term organizational strategy.

Travel Requirements

• This position is expected to travel approximately 25% or less.
• A passport is not required, but recommended.