Operations Supervisor-1

FedEx Group; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading logistics company in Calgary is seeking a Frontline Supervisor to manage operations and support staff in handling packages. Responsibilities include leading a team, ensuring compliance with safety policies, and mentoring employees. Ideal candidates will have a college degree and supervisory experience. This role offers a full-time schedule from Monday to Friday.

Qualifications

• 2 years FedEx sort operations or supervisory experience in related industry.
• Must possess valid driver’s license and a good driving record.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs.

Responsibilities

• Lead and guide Cargo Handlers in proper package handling.
• Direct daily sort operations and supervise staff.
• Mentor, coach, and train employees.

Skills

Leadership

Communication

Conflict Resolution

Organizational Skills

Education

College degree

Job description

Overview

This is an interview position plus CEV. This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations.

Responsibilities

• Lead and guide Cargo Handlers (CH) in proper package handling, routing and recovery of potential service failures within the station sort function.
• Direct daily sort operations and supervise CH staff, including direction of work activities and ensuring compliance with FXE policies, procedures, and government regulations.
• Mentor, coach, and train employees to meet organizational standards and maintain quality and safety.
• Ensure administrative processes are compliant with FXE policies and procedures and government regulations.

Required knowledge, skills and abilities

• College degree
• 2 years FedEx sort operations or senior level hourly role experience OR 2 years supervisory experience in related industry
• Must possess valid driver’s license and a good driving record
• EXCEL Leadership Development Stream (Preferred)
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification)
• Ability to mentor, coach, and act as a knowledge resource to other employees
• Ability to inspire a shared vision and empower and motivate a team
• Ability to prioritize and delegate in a time-sensitive manner
• Addresses and resolves conflict management
• Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.
• Seeks to simplify business processes while ensuring quality
• Takes accountability for department failure and acts quickly to find a suitable solution
• Strong organizational, planning, and analytical skills

Preferred qualifications

• Hours are Monday to Friday 11:30 – 18:00

Pay transparency and additional details

Pay Transparency:

Pay:

Additional Details: Job posting date: 09/24/2025; Job posting end date: 10/01/2025 at 3PM local time.

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC Windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver’s abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.