Operations Services Associate

Gore Mutual Insurance; Cambridge; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading mutual insurance provider is seeking an Operations Services Associate in Cambridge, Canada. This hybrid position will involve handling broker support tasks, ensuring efficient processing of transactions, and troubleshooting various issues. Ideal candidates will have 1-3 years of relevant experience, general insurance knowledge, and strong communication skills. You will work two days a week in the office, ensuring effective and accurate service to brokers and clients while contributing to organizational goals.

Qualifications

• 1-3 years of relevant work experience.
• Familiarity with Windows and Microsoft Office.
• Exceptional written and verbal communication skills.

Responsibilities

• Support the Underwriting Team and broker administration.
• Respond to FAQ email inquiries and manage IT tickets.
• Handle low complexity transactions in GWPC.

Skills

General insurance knowledge

Communication skills

Organizational skills

Multi-tasking

Microsoft Office proficiency

Job description

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high‑performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well‑established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose‑driven insurance options for generations to come. Come join us.

Operations Services Associate

This role handles, monitors, and manages tasks supporting the Underwriting Team and broker administration support. The purpose of this role is to optimize broker service with efficient, accurate processing of transactions and inquiries.

What you will do

• Respond to FAQ Email inquiries
• Submit tickets to ServiceNow for broker issues needing IT attention
• Respond to inquiries related to broker changes
• New Users: Adding, Deleting and Account Audits
• Troubleshoot EDI, Download, initial loads and password reset issues
• Transactions in GWPC including Corporate support for policy corrections – example VIN corrections
• Account management with CGI
• Transactions ins GWPC including Cancellations, Letters of Experience and Letters of Authorization.
• Transactions in GWPC that are determined as low complexity (renewals, claims notices, policy changes)
• Setting Pre‑Renewal Directions for Broker Code changes
• Provide support via phone queue and email
• Open and manage IT tickets with 3rd party vendor, as required
• Troubleshoot password issues, application issues on customer mobile devices and trip readings
• Complete policy changes in GWPC for un‑enrollment
• Set Pre‑Renewal Directions for Telematics Renewals
• Categorization and distribution of incoming documents Personal Lines
• Renewal triaging/activation for Personal Lines
• Special Projects pursuant to Product & Pricing Initiatives
• Overall Support for Personal Lines and Operations, as required

What you will need to succeed

• 1-3 years of relevant work experience
• General insurance knowledge
• Knowledge of Windows and Microsoft Office.
• Comfortable with repetitive tasks in a fast‑paced environment.
• Exceptional written and verbal communication and organizational skills.
• Ability to multi‑task and work to deadlines

Location: This is a hybrid role that is required to work two days a week (Tuesday and Thursday) in our Cambridge office

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.