Operations Manager

Ledcor Construction, Inc.; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading helicopter service provider is seeking an experienced Operations Manager to oversee daily operations for a Bell 412 helicopter fleet involved in Quebec's provincial air ambulance program. This role is critical in coordinating flight crews, maintenance, and operations to ensure safety and efficiency. The ideal candidate has proven experience in helicopter operations and strong organizational skills, with a capacity to thrive in a bilingual work environment. Join us for competitive benefits and a mission-driven role.

Benefits

Competitive compensation and benefits package

Collaborative work environment

Key leadership role

Qualifications

• Proven experience in helicopter operations management, dispatch, or base management.
• Strong understanding of rotary-wing EMS / air ambulance operations.
• Demonstrated ability to manage complex, time-critical operations.
• Comfortable working in a multi-base, 24/7 operational environment.
• Ability to work effectively in a bilingual (French/English) workplace.

Responsibilities

• Manage daily operational activities to support continuous air ambulance coverage.
• Coordinate aircraft, crew, and dispatch resources to maintain mission readiness.
• Monitor operational performance and address issues impacting service delivery.
• Act as the primary operational liaison between pilots and clinical partners.
• Support operational planning related to staffing and coverage requirements.

Skills

Helicopter operations management

Communication

Problem-solving

Organizational skills

Job description

Description

We are seeking an experienced operations leader to manage the day‑to‑day operational coordination of a Bell 412 helicopter fleet supporting Quebec’s provincial air ambulance program. This role is responsible for operational execution, readiness, coordination across functions, and ensuring that flight operations are supported by effective planning, communication, and resource management.

The Operations Manager plays a central role in linking flight crews, maintenance, dispatch, and clinical stakeholders to ensure safe, reliable, and responsive air ambulance service delivery.

Join the Summit Helicopters team today by applying through the job posting!

Key Responsibilities

• Manage daily operational activities to support continuous air ambulance coverage
• Coordinate aircraft, crew, and dispatch resources to maintain mission readiness
• Monitor operational performance and address issues impacting service delivery
• Act as the primary operational liaison between pilots, maintenance, dispatch, and clinical partners
• Ensure clear communication and alignment across operational teams and bases
• Support resolution of day‑to‑day operational challenges, including weather, staffing, and aircraft availability
• Support operational planning related to staffing, rotations, and coverage requirements
• Coordinate short‑ and medium‑term operational schedules to meet contractual obligations
• Provide input into fleet utilization, base readiness, and capacity planning
• Actively support the organization’s safety culture and operational reporting systems
• Participate in incident reviews, debriefs, and follow‑up actions
• Identify operational inefficiencies or risks and drive practical improvement initiatives
• Support interactions with provincial stakeholders and clinical partners as required
• Ensure operational processes align with service‑level expectations of the air ambulance program
• Assist with onboarding, training coordination, and operational documentation

Qualifications & Experience

• Proven experience in helicopter operations management, dispatch, or base management
• Strong understanding of rotary‑wing EMS / air ambulance operations
• Demonstrated ability to manage complex, time‑critical operations
• Strong organizational, communication, and problem‑solving skills
• Comfortable working in a multi‑base, 24/7 operational environment
• Ability to work effectively in a bilingual (French/English) workplace

What We Offer

• Key leadership role in a mission‑driven provincial air ambulance operation
• Stable, long‑term program with modern aircraft and professional teams
• Collaborative environment with strong cross‑functional integration
• Competitive compensation and benefits package

Additional Information

Summit Helicopters, a member of the Ledcor Group of Companies, delivers helicopter aviation solutions with one of the largest and most diverse fleets in the industry. Learn more at www.summithelicopters.ca

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

Quebec City, QC