Operations Manager, Critical Environments

BGIS; Toronto; On-site; CAD 93,000 - 118,000; Full time

Job summary

A leading facilities management company is seeking a Program Manager for Critical Environments in Toronto. This full-time role involves researching, implementing, and managing critical environment programs. The ideal candidate should have a strong background in mission critical facilities, with at least 5 years of experience in data centers or telecommunications. The position offers a competitive salary range of $93,972 to $117,466 per annum based on experience and qualifications.

Qualifications

• Minimum of 5 years of job-related experience.
• Knowledge of industry best practices relating to mission critical infrastructure.
• Strong technical skills in mechanical, electrical, life safety, and security systems.

Responsibilities

• Research and develop the critical environment program for assigned accounts.
• Lead implementation and management of the corporate critical environment program.
• Conduct risk assessments for critical environments.

Skills

Experience in mission critical facilities

Strong analytical and problem solving skills

Excellent planning and organizing

Knowledge of building standards

Ability to implement risk management programs

Education

University graduation or professional certification

P.Eng preferred

Job description

SUMMARY

The Program Manager, Critical Environments is responsible for the research, development, implementation, deployment and ongoing management of the corporate critical environment program within one or a few select accounts.

KEY DUTIES & RESPONSIBILITIES

• Researches, develops, implements, deploys and manages the critical environment program for assigned account(s).
• Works in cooperation with site management, client team members and/or subcontractors to implement critical environment-specific operations and maintenance strategies.
• Leads the implementation of the critical environment program for assigned account(s). Executes the critical environment strategy in cooperation with the customer’s team and/or critical subcontractors.
• Leverages information technology, resources, and processes while delivering cost effective services.
• Ensures that all personnel associated with the critical sites are trained and competent in order to perform in a well-planned executed fashion, sharing in the sense of urgency surrounding mission critical operations and facilities.
• Provides leadership, advice and expertise to meet all service level agreements, key performance indicators and facility uptime objectives.
• Implements operations procedures, document management protocols, capacity planning, change management, risk mitigation support, disaster recovery support, incident reporting, point of delivery analysis, etc.
• Executes account level quality assurance program and ensures delivery of services meets or exceeds the requirements set out in the statement of work of the contract and complies with internal BGIS policies and standard operating procedures.
• Develops and maintains positive relationships with clients.
• Conducts operational and infrastructure risk assessments for critical environments as part of an ongoing risk reductions process.
• Investigates and determines root cause of equipment failures.
• Provides recommendations to clients for upgrading equipment and maintenance routines to reduce the risk of unplanned outages.
• Researches through various networks for technological changes and industry best practices.

KNOWLEDGE & SKILLS

• Demonstrated experience in mission critical facilities and operations with a focus on data centers and/or the telecommunications industry
• University graduation or professional certification (e.g. P. Eng, CMA, CGA or equivalent courses)
• Minimum of 5 years of job related experience
• Excellent at planning and organizing
• Strong analytical and problem solving skills
• Knowledge of building standards and requirements
• Knowledge of mission critical procedures, reliability, programs and policies
• Knowledge of industry best precaution | industry best practices relating to mission critical infrastructure
• Strong skills at documenting and communicating/training procedures, job tasks, etc אחד
• Ability to implement & deploy critical facilities risk management programs
• Strong technical skills in mechanical, electrical, life safety and security systems found in CE environments

Licwrongise and/or Professional Accreditation

• P.Eng. is preferred but not mandatory. Certified Data Centre Professional, CET (Mechanical or Electrical), and/or HVAC or Electrical Interprovincial Trade license.

This is a regular, full-time position with a salary range of $93,972 - $117,466 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.