Operations Manager

Usswimschools; West Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading swim school in Metro Vancouver is seeking an Operations Manager to oversee daily business operations and manage staff. The role includes hiring, training, and managing employees, along with budget management and customer engagement. Ideal candidates will have strong communication and organizational skills, with at least one year of management experience. This full-time position offers competitive pay, training, and opportunities for professional growth.

Benefits

Paid training

Paid birthday off

Possible annual PTO and medical benefits

Flexible work schedules

Qualifications

• 1+ years of management experience required.
• Responsible and professional demeanor necessary.
• Lifeguarding/First Aid/CPR/AED Certification(s) preferred.

Responsibilities

• Hire, train, and manage employees.
• Educate and promote services to customers.
• Develop and implement class schedules.
• Manage inventory and monitor equipment.
• Develop and adhere to the annual budget.

Skills

Excellent communication

Customer service

Organizational skills

Proficient in Microsoft Office

Education

Bachelor’s degree in business administration or related field

Job description

Position

The Operations Manager oversees the day‑to‑day of the business, including interacting with customers, staff, and pool partners. The Operations Manager is fiscally responsible for all aspects of the business – managing the budget, payroll, vendor payments, and daily expenses. This is a full‑time position reporting to the Franchise Owner.

Compensation and Benefits

• Pay starts at $28.00 – $45.00 per hour, based on experience, with possible opportunities for bonuses.
• Paid training.
• Birthday off and paid.
• Possible annual PTO and medical benefits.
• Opportunity to make a difference within your community!

Your Typical Responsibilities

• Hire, train, and manage employees.
• Educate and promote services to our customers.
• Develop and implement class schedules.
• Manage inventory and monitor equipment.
• Develop and adhere to the annual budget.

Minimum Qualifications

• Excellent communication, customer service, and organizational skills.
• Proficient in Microsoft Office products.
• Have a responsible and professional demeanor.
• 1+ years of management experience.

Preferred Qualifications

• Lifeguarding/First Aid/CPR/AED Certification(s), may also be obtained during training.
• Bachelor’s degree in business administration, project management, finance, recreation, accounting or applicable experience.

Our Mission

At British Swim School, we strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn‑to‑swim school second. Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Benefits Overview

• Safe & happy work environment.
• Flexible work schedules and hours.
• Competitive pay.
• Opportunities for professional growth and development.
• Make a true difference in your community.