Operations Manager

Don-Mor Automotive Group; Sarnia; On-site; CAD 60,000 - 90,000; Full time

Job summary

A prominent automotive services group seeks an experienced Operations Manager to lead the daily operations of their collision repair facility in Sarnia, Ontario. The ideal candidate will have over 5 years of leadership experience in the automotive field, overseeing production, customer service, and quality control. This role offers a competitive salary, health benefits, and other perks in a supportive environment with opportunities for professional growth.

Benefits

Health and Dental Benefits

Vision Care

Life Insurance

Competitive compensation

Paid Time Off

Employee Discount

Qualifications

• 5+ years of leadership experience in collision repair or automotive environment.
• Strong understanding of production management and insurer interaction.
• Detail-oriented and results-driven.

Responsibilities

• Oversee the complete repair process from intake through delivery.
• Manage production flow and scheduling to meet cycle-time targets.
• Ensure a professional customer experience from start to finish.

Skills

Leadership in collision repair

Production management

Estimating and insurance interaction

Strong communication skills

Organizational skills

Job description

CARSTAR is North America’s largest network of independently owned collision-repair facilities. We offer comprehensive collision repair services, cosmetic vehicle restoration, and professional auto glass repair and replacement.

As part of CARSTAR Sarnia (High-Tech) and the larger Don-Mor Automotive Group, you will enjoy meaningful autonomy while being fully supported by centralized teams in Operations, Training, Accounting, HR, and IT. If you are an experienced operator looking for the opportunity to make a lasting impact in the Sarnia community, we would love to hear from you!

About The Role

CARSTAR Sarnia (High Tech) is seeking an experienced Operations Manager to lead the day-to-day operation of our collision repair facility. This role is responsible for overseeing production, estimating, customer service, quality control, and team performance in Sarnia, Ontario. If you are an experienced operator who takes pride in running a well-organized, high-performing shop, we would love to hear from you!

Key Responsibilities

Operations & Production

• Oversee the complete repair process from intake through delivery
• Manage production flow, scheduling, and throughput to meet cycle-time targets
• Ensure all repairs meet OEM, CARSTAR, and insurer standards

Estimating & Insurance Interface

• Oversee estimating accuracy, documentation quality, and supplement execution
• Act as the primary day-to-day contact for insurers, including image desk and virtual appraisers
• Ensure files progress efficiently and in line with DRP requirements

DRP Performance

• Own operational performance against DRP scorecards (cycle time, CSI, compliance, documentation)
• Proactively address issues impacting insurer performance metrics

Customer Experience

• Ensure a professional, transparent customer experience from start to finish
• Handle escalated customer concerns with confidence and care
• Maintain strong CSI and online review results
• Lead, coach, and support all on-site staff
• Manage scheduling, performance feedback, and day-to-day supervision
• Identify staffing needs and work with head office on hiring and training

Parts, Quality & Detail

• Oversee parts coordination to support production flow
• Ensure consistent quality control throughout the repair process
• Oversee final detail and delivery presentation

Qualifications

• 5+ years of leadership experience in collision repair or a related automotive environment
• Strong understanding of production management, estimating, and insurer interaction
• Experience working with image desk or virtual appraisal processes
• Confident people leader with strong communication and organizational skills
• Detail-oriented, accountable, and results-driven

Benefits

• Work at a brand new facility
• Company Events
• Employee Discount
• Health and Dental Benefits
• Vision Care
• Life Insurance
• Group RRSP
• Paid Time Off
• Competitive compensation with performance-based incentives
• Support from a well-established multi-location automotive group
• Access to centralized Operations, Training, Accounting, HR, and IT resources
• A stable, professional environment with room to grow