Operations Coordinator

Dexterra Group; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading operational services firm is seeking a Bilingual Operations Coordinator in Ottawa. This hybrid role involves providing administrative and operational support to the Account Director, managing financials, and liaising with clients. The ideal candidate is bilingual in English and French, has strong organizational skills, and thrives in a fast-paced environment. Responsibilities include vendor management and supporting regional activities across multiple provinces.

Qualifications

• 3+ years of experience in a business operations, finance, or facilities-related role.
• Strong financial acumen, including experience with P&L, AR, and budget tracking.
• Ability to work independently while supporting multiple stakeholders across time zones.

Responsibilities

• Support day-to-day operational needs and client interactions.
• Ensure smooth communication and task execution.
• Review and follow up on financial reports including profit and loss.

Skills

Bilingual in English and French

Strong organizational skills

Exceptional communication skills

Proficiency in Microsoft Office Suite

Solutions-oriented mindset

Education

Post-secondary education in Business Administration, Finance, or Facilities Management

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Job Description

Dexterra Group is seeking a Bilingual Operations Coordinator to support our growing portfolio in Ottawa and across nearby provinces. This role provides critical administrative and operational support to the Account Director and regional management team, ensuring effective coordination of financials, vendor management, and site operations. The ideal candidate is proactive, flexible, and thrives in a fast‑paced environment where priorities shift daily.

This position is Hybrid, with regular travel to client sites and regional offices as needed.

Key Responsibilities

• Serve as the right hand to the Account Director, supporting day‑to‑day operational needs and client interactions.
• Collaborate with unit directors, account managers, and regional teams to ensure smooth communication and task execution.
• Review and follow up on financial reports, including profit and loss, accounts receivable, and budget tracking.
• Coordinate vendor management, obtain quotes, and address service or performance issues as they arise.
• Assist with site visits and audits, supporting the onboarding of new accounts and ensuring compliance with operational standards.
• Manage client and internal inquiries, ensuring timely resolution and communication.
• Act as a liaison between field operations and head office to streamline processes and reporting.
• Support coordination of regional activities and initiatives across multiple provinces and time zones.

Qualifications & Experience

• Bilingual in English and French (verbal and written) – required.
• Post‑secondary education in Business Administration, Finance, or Facilities Management.
• 3+ years of experience in a business operations, finance, or facilities‑related role.
• Strong financial acumen, including experience with P&L, AR, and budget tracking.
• Background in hospitality, facilities management, or related service industries preferred.
• Exceptional organizational and communication skills with a proactive, solutions‑oriented mindset.
• Ability to work independently while supporting multiple stakeholders across time zones.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).