Operational Trainer

Intelcom | Dragonfly; City of Moncton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading last-mile delivery service in Canada is seeking an Operational Trainer to deliver and facilitate comprehensive training programs for employees. The ideal candidate will have proven experience in training and development, strong interpersonal skills, and the ability to support a culture of continuous learning. Fluency in both French and English is mandatory, and the role involves regular travel across Canada. Join us in enhancing employee skills and fostering a dynamic learning environment.

Qualifications

• Proven experience in training and development, preferably in an operational environment.
• Strong interpersonal skills with the ability to build rapport and effectively communicate with employees.
• Excellent written and verbal communication skills.
• Ability to create a positive and engaging learning environment.

Responsibilities

• Conduct engaging and interactive training sessions for employees.
• Provide ongoing support and coaching to employees.
• Assess the effectiveness of training sessions through feedback and assessments.
• Manage the logistics of training sessions, including scheduling and technology requirements.
• Work with department heads to identify skill gaps and training needs.
• Encourage a culture of continuous learning among employees.

Skills

Training and development experience

Interpersonal skills

Presentation and facilitation skills

Proficiency in training software

Organizational skills

Education

Relevant certifications in training and development

Job description

Job Summary

The Operational Trainer is responsible for delivering comprehensive training programs and providing ongoing support to ensure employees have the necessary skills to perform their jobs effectively. This role focuses on facilitating engaging training sessions and offering continuous support to a designated group of employees.

Responsibilities

• Deliver Training Sessions: Conduct engaging and interactive training sessions for employees, ensuring they acquire the skills and knowledge required for their roles.
• Support Employees: Provide ongoing support and coaching to employees, helping them apply new skills and knowledge in their daily tasks.
• Evaluate Training Effectiveness: Assess the effectiveness of training sessions through feedback and assessments, making necessary adjustments to improve training quality.
• Coordinate Training Logistics: Manage the logistics of training sessions, including scheduling, room setup, and technology requirements.
• Identify Skill Gaps: Work with department heads to identify skill gaps and training needs within the designated group of employees.
• Foster Continuous Learning: Encourage a culture of continuous learning and improvement among employees.

Qualifications

• Experience: Proven experience in training and development, preferably in an operational environment.
• Interpersonal Skills:
  • Strong interpersonal skills with the ability to build rapport and effectively communicate with employees at all levels.
  • Excellent written and verbal communication skills.
  • Ability to create a positive and engaging learning environment.
• Other Skills:
  • Strong presentation and facilitation skills.
  • Proficiency in using training software and tools.
  • Strong organizational and project management skills.
• Certifications: Relevant certifications in training and development are a plus but not required.
• Travel: The nature of the position involves regular travel to our stations located in Quebec and, on an occasional basis, to other Canadian provinces.
• Shift Flexibility: The person will be required to lead certain training sessions for teams whose shifts may begin or end outside of normal working hours.
• Languages: Fluency in French and English is mandatory for regular communication with stakeholders across Canada.

Company Overview

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada, as well as our network of independent contractors, contribute to Intelcom’s daily operations. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we value diverse experiences and are committed to building a culture where difference is valued. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.