operation supervisor

B&R FOOD SERVICES PTE. LTD.; Alberta; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading food service company in Canada, Alberta is seeking a candidate for staff management, ensuring high customer service standards, and coordinating daily operations. The ideal candidate will train staff, manage inventory, and ensure compliance with health regulations. A commitment to quality and customer satisfaction is essential. Competitive salary and benefits offered.

Responsibilities

• Supervise, schedule, and train F&B staff.
• Ensure high standards of service and customer satisfaction.
• Coordinate daily F&B operations including setting up tables.
• Monitor and control inventory and order supplies.
• Ensure food and drink quality is maintained.
• Adhere to health, safety, and hygiene regulations.

Job description

• Staff management: Supervise, schedule, and train F&B staff. Handle employee conflicts and ensure team performance.
• Customer service: Ensure high standards of service and customer satisfaction. Address customer complaints and feedback to maintain a positive experience.
• Operations: Coordinate daily F&B operations, including setting up tables, managing buffets, and ensuring smooth service.
• Inventory and ordering:> Monitor and control inventory, order supplies, and manage costs to meet standards.
• Quality control: Ensure food and drink quality is maintained. Monitor the presentation of dining areas, bars, and other service points.
• Compliance: Adhere to health, safety, and hygiene regulations. Ensure all procedures and standards are followed by staff.
• Reporting: Keep records and may be involved in profit and loss reporting, as well as assisting with promotional activities.