Onsite IT Support Technician

Government of Canada; Richmond; On-site; CAD 50,000 - 70,000; Full time

Job summary

A public sector organization in Canada is seeking an IT Support Specialist to provide on-site support, training, and solutions for computer networks and systems. The ideal candidate will have 2+ years of experience and capabilities in various IT tools and technologies. Responsibilities include troubleshooting user issues, maintaining a comprehensive problems log, and ensuring systems performance. Applicants must possess excellent communication skills and be organized team players. This role does not allow remote work.

Qualifications

• 2 years to less than 3 years of experience in a related field.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Provide advice and training to users in response to identified difficulties.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide business systems, network and Internet support to users in response to identified difficulties.

Skills

Android

Information Technology Infrastructure Library (ITIL)

Jira

Shell script

iOS

MAC

Networking software

Networking hardware

Networking security

Data analysis software

Python

JavaScript

SQL

MS Office

MS Windows

SharePoint

Education

College/CEGEP

Job description

A public sector organization in Canada is seeking an IT Support Specialist to provide on-site support, training, and solutions for computer networks and systems. The ideal candidate will have 2+ years of experience and capabilities in various IT tools and technologies. Responsibilities include troubleshooting user issues, maintaining a comprehensive problems log, and ensuring systems performance. Applicants must possess excellent communication skills and be organized team players. This role does not allow remote work.