Onsite IT Support Technician

TheITeam; Calgary; On-site; CAD 60,000 - 65,000; Full time

Job summary

A technology support firm in Calgary is seeking an Onsite Support Technician to deliver exceptional service to clients. The ideal candidate will have over four years of experience in IT support, a relevant post-secondary education, and strong interpersonal skills. The role involves problem-solving onsite issues, ensuring project requirements are met, and maintaining customer satisfaction. The position offers a competitive salary ranging from $60,000 to $65,000 annually, along with bonuses and growth opportunities.

Benefits

Bonus program

Benefit program (after probation)

Investment into learning and growth

Travel covered at $0.56 per kilometer

Qualifications

• 4+ years of progressive experience supporting clients.
• Ability to lift 20KG independently.
• Valid driver's license and reliable automobile.

Responsibilities

• Ensure Project requirements are met and follow up with customers.
• Respond to onsite Client project and support issues.
• Analyze situations, diagnose problems, and implement solutions.

Skills

IT operations knowledge

Exceptional interpersonal skills

Problem-solving

Customer service skills

Education

Post-secondary degree or technical diploma

Job description

NOTE: If interested, and you meet the qualifications, please apply to [e-mail], not via LinkedIn.

The ITeam’s culture is built on collaboration, support and freedom to be yourself.

It’s an organization that is known to be fun, social, friendly, and supportive. They

are looking for an Onsite Support Technician to join their Project and Improvement

team and bring energy and expertise to their client base. As an Onsite Support

Technician, you will be proving multiple clients with seamless service delivery by

supporting, maintaining, and enhancing onsite information systems and

infrastructure for The ITeam clients.

Your day-to-day responsibilities include:

• Ensure Projects requirements are met and follow-up with customers and System/Network Engineers to ensure all their needs were met.
• Respond to onsite Client project and support issues. Identify hardware /

software problems and offer solutions in a friendly manner.

• Analyze situations, diagnose problems, develop, and implement solutions,

within sometimes narrow timelines

• Participate in The ITeam meetings.
• Interact with IT vendors, external suppliers, and other partners, as needed to

resolve issues.

Your resume will outline the following:

• 4+ years of progressive experience supporting clients.
• Post-secondary degree or technical diploma.

During the interview process, we will be looking for:

• Understanding of IT operations and deskside support
• Exceptional interpersonal skills: how you relate with others even when you’re

under the pressure of an interview

• Demonstrated ability to communicate with, present to and influence others.
• Projects you’ve been a resource in.
• Behavioral competencies such as flexibility, versatility, strong work ethic and

integrity

Why The ITeam:

• An amazing leadership team committed to your growth and development.
• A starting base salary of $60,000 to $65,000 annual salary with regular

commitments to reviews and rewarding performance.

• Bonus program
• Benefit program (after probation)
• Travel covered at $0.56 per kilometer
• Investment into your learning and growth
• A platform to voice your ideas and your concerns.

Conditions of Employment:

• Valid driver’s license.
• Reliable automobile.
• Great customer service skills
• Be able to lift 20KG on your own
• Ability to work outside of typical hours (8 to 5)
• On call rotation
• Police check prior to hiring

Applying

• Please send your resume and/or covering letter to [e-mail]

Commitment to Diversity, Inclusion and Equality:

The ITeam is committed to creating an employment opportunity that begins with

inclusion, diversity, and equity. We welcome individuals from all backgrounds to

apply including: of any race, ancestry, place of origin, colour, ethnic origin, ability,

citizenship, creed, sex, sexuality, sexual orientation, gender identity, gender

expression, same sex partnership, age, marital status, family status, immigration

status, receipt of public assistance, history of mental health issues, health status,

political ailiation, learning dierence, level of literacy, accent, first language,

body type, physical appearance and abilities, stature or socio-economic status.