Onboarding Specialist

GoTo; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking a Technical Onboarding Specialist to support customer onboarding and enhance their experience. You will guide MDM customers through the onboarding process, collaborate with sales and product teams, and solve customer challenges effectively. The ideal candidate has 1-3 years in a technical support role and strong communication skills. This role offers comprehensive benefits and a supportive work environment.

Benefits

Comprehensive health benefits

Paid holidays

Tuition reimbursement programs

Employee Assistance Program (EAP)

Employee Resource Groups (ERGs)

Qualifications

• 1-3 years of professional experience in a customer-facing, onboarding, or technical support role.
• Hands-on experience with any MDM (Mobile Device Management) system preferred.
• Demonstrated technical aptitude and strong interpersonal/soft skills.
• Prior sales or pre-sales support experience a plus.
• Proficient English communication skills, both written and spoken.

Responsibilities

• Guide customers through onboarding and device enrollment.
• Assist pre-sales teams with proof-of-concept engagements.
• Collaborate with various teams to enhance customer experience.
• Proactively troubleshoot customer challenges during onboarding.

Job description

Overview

Where You’ll Work: Guatemala City, Guatemala

Sales at GoTo

At GoTo, our Sales team connects businesses and people with technology solutions that simplify and empower daily life. We continually improve our approach by using innovation and practical AI to help you find new opportunities, personalize outreach, and deliver results for our customers and partners. Here, you’ll use creative problem-solving and data-driven insights to prospect effectively and match our solutions to each unique need. Join our team, where your ideas and ambition help us better support our customers and shape GoTo’s future.

Your Day to Day

As a Technical Onboarding Specialist, you would be working on:

• Customer Onboarding — You will align with all MDM customers to guide them through onboarding and device enrollment, including participating in pre-sale white glove handoffs for implementation.
• Pre-Sales Support — You will assist pre-sales teams with high-touch proof-of-concept (POC) engagements, ensuring customer needs are understood and met early in their journey.
• Cross-Functional Collaboration — You will partner with Sales, Care, Solution Consultants, and Product teams to enhance the customer experience, increase MDM customer retention, and provide valuable insights into customer needs and onboarding challenges.
• Problem-Solving & Support — You will proactively work with Product, Account Services, and Sales teams to troubleshoot customer challenges and develop effective solutions for MDM onboarding.

What We’re Looking For

As a Technical Onboarding Specialist, your background will look like:

• 1-3 years of professional experience in a customer-facing, onboarding, or technical support role
• Hands-on experience with any MDM (Mobile Device Management) system preferred
• Demonstrated technical aptitude and strong interpersonal/soft skills
• Prior sales or pre-sales support experience a plus
• Proficient English communication skills, both written and spoken

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive —at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed.