On-site Technology Support

EY; Calgary; On-site; CAD 55,000 - 70,000; Full time

Job summary

A global professional services firm is seeking an On-Site Technician in Calgary, Alberta. The role involves providing technical support for clients, troubleshooting issues with PCs and MACs, managing service tickets, and assisting with equipment in conference rooms. Ideal candidates will have strong customer service and communication skills, along with a background in technical support. EY promotes an inclusive culture and supports the career development of its employees.

Benefits

Flexible work environment

Career development opportunities

Inclusive workplace initiatives

Qualifications

• Provide support to clients on-site or off-site.
• Troubleshoot PC, MAC, application, and network issues.
• Manage ServiceNow tickets and adhere to SLAs.
• Support asset management and conference room equipment.

Responsibilities

• Assist customers with technical support needs.
• Manage hardware assets from acquisition to disposal.
• Provide remote hands support under guidance.
• Represent EY in customer engagements.
• Offer VIP/White Glove support to clients.

Skills

Outstanding customer service skills

Excellent communication skills

Great team mentality

Self-motivated

Organized

Detail oriented

Ability to multi-task

Desire to learn

Education

2+ years of on-site technical support experience or degree in related discipline

Tools

ServiceNow

Microsoft Windows

MAC operating systems

Microsoft Outlook

Microsoft Teams

OneDrive

Office365

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

As a member of the Unified Support Services technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

This job posting relates to an existing vacancy within our organization.

Technical Responsibilities of an On-Site technician

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Conference room support may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks)
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements

2+ years of on-site technical support experience, or degree in related discipline

EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

Fortune Best Workplaces for Women
Fortune 100 Best Companiesto Work For list for 24th year. (US)
America’s Greatest Workplaces for Diversity 2023 by Newsweek

What we offer

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity