On-Site IT Support Specialist — Oakville, Path to Level 2

Budds' BMW; Oakville; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading automotive dealership group in Oakville is seeking an experienced IT Support Specialist. This role is critical as you will address complex technical issues and manage user accounts. Candidates must possess a strong background in Windows environments and excellent communication skills. The position offers a competitive salary range of $55,000 – $65,000, opportunities for project involvement, and comprehensive health benefits. If you have a passion for IT and a results-oriented mindset, we invite you to apply.

Benefits

Competitive salary

Comprehensive health benefits

Mileage allowance for work-related travel

Monthly mobile phone bill allowance

Qualifications

• Minimum 3 years of professional experience in an IT Support or Help Desk role.
• Deep knowledge of Windows 10/11 environments and PC hardware troubleshooting.
• Experience with server-based and cloud-based email systems.
• Solid understanding of Active Directory and basic networking concepts.
• Valid Ontario G2 or G driver's license and reliable transportation are mandatory.
• Ability to lift up to 50 lbs and use stairs routinely.

Responsibilities

• Serve as a primary responder for IT tickets, diagnosing and resolving issues.
• Manage user accounts in a Hybrid Active Directory environment.
• Assist with upcoming modernization initiatives.
• Handle configuration and deployment of Windows-based computers.
• Assist in maintaining strict inventory of IT hardware.
• Create and update technical knowledge base articles.
• Drive to local sites for hands-on support.

Skills

Windows 10/11 environments

PC hardware troubleshooting

Server-based email systems

Cloud-based email systems

Active Directory

Networking concepts (TCP/IP, DNS, DHCP)

Critical thinking

Verbal communication skills

Written communication skills

Job description

A leading automotive dealership group in Oakville is seeking an experienced IT Support Specialist. This role is critical as you will address complex technical issues and manage user accounts. Candidates must possess a strong background in Windows environments and excellent communication skills. The position offers a competitive salary range of $55,000 – $65,000, opportunities for project involvement, and comprehensive health benefits. If you have a passion for IT and a results-oriented mindset, we invite you to apply.