On-Site IT Support Specialist (Level 2) – 12-Month Contract

Lightspeed; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading technology company located in Montreal is seeking an experienced IT Support Specialist (Level 2) to provide crucial technical support and manage significant IT challenges. This role requires a strong background in both macOS and Windows systems, alongside a commitment to SOX compliance. The successful candidate will assist with IT projects and be key in training Level 1 technicians. A flexible work environment and numerous benefits including catered lunches and wellness credits are offered.

Benefits

Catered lunches

Health and wellness credit

Training opportunities

Qualifications

• 3+ years of experience in IT support or helpdesk roles.
• Strong working knowledge of macOS and Windows operating systems.
• Hands-on experience with MDM solutions.

Responsibilities

• Provide intermediate technical support to end-users.
• Manage user access requests.
• Assist with IT projects and compliance tasks.

Skills

Technical support

Communication skills

Customer focus

Education

Associate’s degree in Information Technology or related field

Tools

Jira Service Management

MDM solutions

Zendesk

ServiceNow

Job description

A leading technology company located in Montreal is seeking an experienced IT Support Specialist (Level 2) to provide crucial technical support and manage significant IT challenges. This role requires a strong background in both macOS and Windows systems, alongside a commitment to SOX compliance. The successful candidate will assist with IT projects and be key in training Level 1 technicians. A flexible work environment and numerous benefits including catered lunches and wellness credits are offered.