On-Site IT Support Specialist

EY; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global advisory firm in Montreal is seeking an On-Site Technology Support Associate. In this role, you will provide essential technical support to on-site customers and ensure IT operations run smoothly. The ideal candidate will have 2+ years of experience in technical support and possess strong bilingual communication skills in French and English. This position also requires strong customer service skills and proficiency in Microsoft operating systems. Join us to shape your future with confidence in a dynamic work environment.

Qualifications

• 2+ years of on-site technical support experience required.
• Experience with Microsoft Windows and MAC operating systems is essential.
• Outstanding customer service and bilingual communication skills necessary.

Responsibilities

• Provide technical support for on-site customers.
• Troubleshoot PC, MAC, application, and network issues.
• Manage ServiceNow tickets and adhere to SLAs.

Skills

Customer service skills

Bilingual (French/English) communication skills

Team mentality

Self-motivated

Organized

Detail oriented

Multi-tasking

Education

2+ years of on-site technical support experience or degree in related discipline

Tools

Microsoft Windows

MAC operating systems

ServiceNow

Microsoft applications (Outlook, Teams, OneDrive, Office365)

AV equipment (speakers, cameras, monitors)

Job description

A leading global advisory firm in Montreal is seeking an On-Site Technology Support Associate. In this role, you will provide essential technical support to on-site customers and ensure IT operations run smoothly. The ideal candidate will have 2+ years of experience in technical support and possess strong bilingual communication skills in French and English. This position also requires strong customer service skills and proficiency in Microsoft operating systems. Join us to shape your future with confidence in a dynamic work environment.