On-Site IT Support Engineer

EY; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading professional services firm in Toronto is seeking an On-Site Technician to provide technical support to over 4000 customers. This role involves troubleshooting laptops and network issues, managing Service Now tickets, and supporting Windows and MAC operating systems. Strong customer service and communication skills are essential, along with a minimum of 2 years of on-site technical support experience. Join the team to help shape the future with confidence and thrive in a diverse and inclusive environment.

Benefits

Future-focused skills development

Diverse and inclusive culture

Career growth opportunities

Flexible working environment

Qualifications

• 2+ years of on-site technical support experience.

Responsibilities

• Provide support to 4000+ customers in the Toronto office.
• Troubleshoot laptop issues and network connectivity.
• Manage Service Now tickets with an awareness of SLAs.
• Support Microsoft Windows and MAC operating systems.
• Manage hardware assets from acquisition to disposal.
• Provide conference room and printer support.
• Travel to client sites for support when needed.
• Provide remote hands support in Server Room.

Skills

Outstanding customer service skills

Communication skills

Team mentality

Self-motivating

Organizational skills

Detail oriented

Ability to multi-task

Desire to learn

Tools

Microsoft Windows

MAC operating systems

Microsoft applications (Outlook, Teams, OneDrive)

Service Now

AV equipment

Job description

A leading professional services firm in Toronto is seeking an On-Site Technician to provide technical support to over 4000 customers. This role involves troubleshooting laptops and network issues, managing Service Now tickets, and supporting Windows and MAC operating systems. Strong customer service and communication skills are essential, along with a minimum of 2 years of on-site technical support experience. Join the team to help shape the future with confidence and thrive in a diverse and inclusive environment.