OmniChannel Developer

Global Excel Management Inc.; Sherbrooke; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading management firm in Sherbrooke is seeking an Omnichannel Developer. The role requires expertise in Genesys Cloud and involves integrating solutions, troubleshooting issues, and maintaining infrastructure. The firm offers competitive compensation with a performance bonus and benefits, fostering professional development in a dynamic environment.

Benefits

Competitive compensation

Performance bonus

Benefits package

Qualifications

• 5+ years of progressive experience in relevant roles.
• Deep knowledge of Genesys Cloud architecture and APIs.
• Ability to troubleshoot complex issues efficiently.

Responsibilities

• Participate in implementing and optimizing technical initiatives.
• Integrate Genesys Cloud with third-party platforms.
• Maintain communication infrastructure and support services.

Skills

Understanding of Genesys Cloud

Troubleshooting skills

Secure coding practices

Integration skills

Cloud infrastructure knowledge

Proficiency in HTML, Java, Python

Education

University degree in Computer Science or equivalent

Job description

Job Description

Are you someone with a good understanding of data management, artificial Intelligence and infrastructure concepts? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As Omnichannel Developer, you will participate in the administration, the design and the implementation of communication solutions as well as ensure integration with third party ones. You will focus on the implementation, optimization and stability of different technical initiatives. You will participate in maintaining communication infrastructure and providing maintenance and other services to clients.

What does your typical day look like?

• Understand and utilize the Genesys Cloud API and SDK models;
• Integrate Genesys Cloud with multiple third-party platforms;
• Troubleshoot and assemble code efficiently;
• Ensure secure coding practices;
• Adopt DevSecOps practices;
• Be responsible for daily operations, user and group administration, configuration changes, and usage policies within Genesys Cloud;
• Troubleshoot and diagnose problems, failure and malfunctions;
• Configure, maintain, support, and optimize all telecommunications services.

What skills and experience are we looking for?

• University degree in Computer Science or equivalent;
• 5+ years of progressive experience (or equivalent);
• Deep knowledge and experience with Genesys Cloud, including its architecture, development, APIs, and integrations;
• Development skills required to deliver and support configuration, customization, and integration (i.e.: HTML, Java, Python…);
• Good understanding of data management, artificial Intelligence and infrastructure concepts (native cloud services, network and security);
• Ability to troubleshoot complex issues and develop efficient solutions;
• May be required to carry a pager or work outside of normal business hours.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

• Global Excel offers more than a position;
• We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
• Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: