Omnichannel Customer Experience Lead

Michaels Stores; City of Leduc; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading creative retail company located in Leduc, Alberta is seeking a Store Manager. The role involves managing front-end operations, delivering a customer-centric shopping experience, and leading a team to meet KPIs. Key responsibilities include training team members, executing omnichannel processes, and ensuring compliance with company policies. Ideal candidates should have prior retail management experience and a passion for customer service. Attractive benefits and a positive work environment are provided.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Preferred retail management experience in a public retail store.
• Ability to train and coach a team.
• Experience in managing cash reconciliation and inventory processes.

Responsibilities

• Deliver customer centric shopping experience.
• Manage and execute front-end operations.
• Train and develop team members.
• Assist Store Manager with compliance and SOPs.
• Lead omnichannel processes and execute events.

Skills

Retail management experience

Customer service

Team leadership

Cash management

Inventory processes

Job description

A leading creative retail company located in Leduc, Alberta is seeking a Store Manager. The role involves managing front-end operations, delivering a customer-centric shopping experience, and leading a team to meet KPIs. Key responsibilities include training team members, executing omnichannel processes, and ensuring compliance with company policies. Ideal candidates should have prior retail management experience and a passion for customer service. Attractive benefits and a positive work environment are provided.